Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Michelle Liddell

Summary




Dynamic shop owner with a proven track record in business operations and networking, successfully cultivating a loyal customer base and enhancing satisfaction. Skilled in pricing strategy and vendor negotiations, I effectively managed inventory and fostered a collaborative team environment, driving store success through exceptional service and operational efficiency.

Overview

22
22
years of professional experience

Work History

Shop Owner

Myself
09.2017 - Current
  • Maintained accurate financial records, including sales reports and expense tracking.
  • Developed loyal customer base through consistent delivery of high-quality products.
  • Resolved customer complaints promptly to uphold satisfaction levels.
  • Managed inventory levels to ensure optimal stock availability and reduce overhead costs.
  • Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
  • Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
  • Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
  • Collaborated with suppliers to negotiate favourable pricing terms and ensure timely delivery of goods for sale in the store.
  • Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
  • Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.

Sales Representative

Griffins Foods
02.2003 - 09.2013
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Provided feedback from customers to product development team, influencing future product enhancements.
  • Negotiated favourable terms in contracts, ensuring both customer satisfaction and profitability.
  • Exceeded sales targets through effective planning and goal setting.
  • Stayed up-to-date with industry trends to position company as market leader.
  • Built relationships with customers and community to promote long term business growth.
  • Set and achieved company defined sales goals.

Education

No Degree -

Long Bay College

Skills

  • Networking and partnerships
  • Business operations
  • Pricing strategy
  • Store maintenance
  • Community engagement
  • Supplier negotiation
  • Waste reduction
  • Health and safety regulations
  • Sales strategy development
  • Employee scheduling
  • Customer loyalty programs
  • Customer relations
  • Employee development
  • Financial planning
  • Staff hiring

Accomplishments

    Something I am very proud off is winning the GOLD Bakers Pie award in 2023 for the best pie in all cafes throughout new Zealand.

Interests

  • Gardening
  • Crafting and DIY Projects
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Cake Decorating
  • Spending time with family & Friends
  • Getting outdoors for a walk

Timeline

Shop Owner

Myself
09.2017 - Current

Sales Representative

Griffins Foods
02.2003 - 09.2013

No Degree -

Long Bay College

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Michelle Liddell