Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Matich

Michelle Matich

Waihi,WKO

Summary

Dynamic Regulatory Services Team Leader at Hauraki District Council, skilled in team motivation and quality improvement. Successfully enhanced team performance through targeted coaching and fostering a collaborative environment. Proven ability to streamline processes and maintain high standards, ensuring exceptional service delivery and operational efficiency.


Organized Team Leader building positive rapport, inspire trust and guide teams toward achievement of organisational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.


Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organisational goals. Known for collaborative approach and commitment to excellence.


Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organisational growth.


Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.


Detail-oriented team leader with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognised for taking proactive approach to identifying and addressing issues, with focus on optimising processes and supporting team objectives.

Overview

24
24
years of professional experience

Work History

Regulatory Services Team Leader

Hauraki District Council
03.2020 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
  • Oversaw quality control measures, maintaining high standards for all project outputs.

Quality Management System Co-ordinator

Hauraki District Council
01.2018 - 03.2020
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Streamlined administrative processes, allowing for more efficient use of resources and better support for project teams.
  • Focus on the Quality Management system to maintain recognition as a Food Act Registration Agency

Regulatory Services Administrator

Hauraki District Council
05.2003 - 03.2018
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
  • Led transition to paperless office, reducing operational costs and environmental impact.

Customer Services Advisor

Hauraki District Council
05.2001 - 05.2003
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Implemented strategies to reduce average handling time without compromising on service quality.
  • Developed rapport with customers, fostering long-term relationships.
  • Maintained high-quality service standards, ensuring positive customer feedback.
  • Reached out to customers to offer assistance with account and service issues, as well as propose new [Product or service] choices.
  • Collaborated with team members to achieve monthly targets and improve overall performance.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

Certificate - NZ Business Management (1st Line) Level 4

NZ Skills Ignite
Online
03-2025

Diploma - Early Childhood Education

Bay of Plenty Polytechnic
Tauranga
12-1998

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • People management
  • Staff training
  • Documentation and reporting
  • Work Planning and Prioritization
  • Quality improvement
  • Analytical thinking
  • Process improvement
  • Complaint resolution
  • Evaluating employee work
  • Team Check-ins
  • Performance evaluations
  • Onboarding and orientation
  • Service level agreements
  • Verbal and written communication
  • Strategic planning
  • Workflow management
  • Time management
  • Multitasking Abilities
  • Organizational skills
  • Leadership
  • Problem-solving abilities

Timeline

Regulatory Services Team Leader

Hauraki District Council
03.2020 - Current

Quality Management System Co-ordinator

Hauraki District Council
01.2018 - 03.2020

Regulatory Services Administrator

Hauraki District Council
05.2003 - 03.2018

Customer Services Advisor

Hauraki District Council
05.2001 - 05.2003

Certificate - NZ Business Management (1st Line) Level 4

NZ Skills Ignite

Diploma - Early Childhood Education

Bay of Plenty Polytechnic
Michelle Matich