Michelle Moleta
Palmerston North
Summary
I am an enthusiastic, organized person with a strong work ethic. My communication and teamwork skills enable me to effectively manage multiple tasks and adapt quickly to new environments. I have a proven track record of building strong relationships and maintaining a positive attitude.
I am seeking a full-time position that offers job satisfaction and work-life balance, while also providing professional challenges and opportunities for growth in my knowledge, qualifications, and skills.
Overview
29
29
years of professional experience
Work History
Assessor
Oranga Tamariki - Ministry For Children
10.2022 - Current
- Ability to communicate with diverse range of customers to understand what is important, make clear balanced and risk informed decisions to ensure customer receives what is needed, while adhering to policy compliance.
- Capacity to analyse and concentrate on highly sensitive, challenging content for long periods of time.
- Ensured accurate application of policies, and procedures across assessment of files, apply knowledge of legislation Privacy Act 2020 and Official Information Act of 1982.
- Managing workload effectively by prioritizing tasks according to deadlines, while maintaining accuracy and attention to detail in all aspects of assessment process.
- Focused on achieving timely completion of requests, prioritizing tasks based on urgency and responding within legal timeframes..
- Maintain good knowledge of Microsoft Office applications, Adobe and software specific to the assessor role.
- Maintained up-to-date knowledge of industry best practices and participating in ongoing training opportunities
- Led by example in maintaining high ethical standards in all assessments, building public confidence in process.
- Contributed to policy discussions, offering insights to refine assessment standards and practices.
- Upheld the vision and values of the organisation, putting Tamariki above all else.
Cropping Farmer/Owner
Freshpik Farms Limited
07.2002 - Current
- Managed financial records, documentation, Invoicing and GST through MYOB accounting software.
- Managed and maintained Health & Safety policy and procedures for Farm owner and casual staff.
- Worked closely with staff managing quality assurance to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
Learning Coach
Ministry Of Education
06.2019 - 10.2022
- Delivered numeracy, phonics, and literacy programs throughout the school. Implemented Early Words Literacy Program.
- Motivated struggling learners with targeted instruction, resulting in increased academic achievement.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Obtained my NZ certificate inn Teacher Support (level 4) Participated in ongoing professional development opportunities, staying current with educational trends and research-based methodologies.
- Promoted a positive classroom environment by fostering respect, collaboration and open communication.
- Enhanced student comprehension by employing diverse teaching methods tailored to individual learning styles and cultural diversity.
- Boosted students'' confidence and motivation through continuous positive reinforcement and constructive feedback.
- Collaborated with peers in professional learning communities to share best practices and enhance teaching strategies.
- Facilitated both small group and one-on-one tutoring sessions focusing on academic subject areas.
- Created personalized lesson plans to meet needs of diverse learners.
Rural Banking Consultant/Branch Banking Relationship Officer
The ANZ National Bank Of New Zealand Limmited
09.1999 - 09.2005
- Fostered and maintained strong business relationships with customers and intermediaries providing exceptional service to grow client portfolios.
- Delivered exceptional customer service, using conflict resolution skills to de-escalate and resolve any complaints promptly with a high level of professionalism and commitment to excellent service.
- Discussed financial options with clients based on strong knowledge of multiple products and varying levels of benefits within each product.
- Achieved predetermined sales targets.
- Evaluated customer creditworthiness for loan applications, minimizing risk exposure while maximizing profitability for the bank.
- Prepared contracts and related documentation according to strict standards.
- Communicated lending decisions to customers.
- Facilitated efficient collaboration between mortgage specialists, investment advisors, and other internal partners for seamless customer service delivery.
- Ensured the privacy and security of bank records and client data
Sales Consultant/District Sales Officer
The ANZ Banking Group New Zealand Ltd
08.1995 - 09.1999
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Contributed to positive work environment by working as a team player and supporting peers.
- Generated increased sales revenue by exceeding customer customer service and sales goals.
- Responded to telephone and in-person requests for information. Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any client questions promptly.
- Preformed cold-calling, up-selling strategies, encompassing recommendations for complementary purchases.
- Provided exceptional pre-and post-sales support, ensuring client satisfaction at all stages of the process.
- Undertook extramural study to better my knowledge, skills and banking qualifications, obtaining my Certificate in Banking through Open Polytechnic of NZ.
Education
Batchelor - Social Work - 1st Year
Massey University
Palmerston North, NZCertificate - Banking And Financial Support Services
Open Polytechnic of New Zealand
Lower Hutt, NZCertificate Level 4 - Teacher Aide Education
Training For You
Online10.2020
Skills
- Professional, Strong Work Ethic, Reliable and Hard-Working
- Self Motivation & Desire to Grow Knowledge & Upskill
- Interpersonal Skills & Strong Written & Oral Communication Skills
- Relationship Building & Customer Relationship Management Experience
- Values Teamwork & Collaborates effectively
- Multitasking & Time Management Abilities
- Decision-Making, Problem-Solving & Conflict Resolution Skills
- Analytical Thinking & Continuous Improver
ABOUT ME
I enjoy being outdoors, running, walking, exploring new places and spending quality time with my family.
Timeline
Assessor
Oranga Tamariki - Ministry For Children
10.2022 - Current
Learning Coach
Ministry Of Education
06.2019 - 10.2022
Cropping Farmer/Owner
Freshpik Farms Limited
07.2002 - Current
Rural Banking Consultant/Branch Banking Relationship Officer
The ANZ National Bank Of New Zealand Limmited
09.1999 - 09.2005
Sales Consultant/District Sales Officer
The ANZ Banking Group New Zealand Ltd
08.1995 - 09.1999
Batchelor - Social Work - 1st Year
Massey University
Certificate - Banking And Financial Support Services
Open Polytechnic of New Zealand
Certificate Level 4 - Teacher Aide Education
Training For You
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