Michelle Mulholland
Bay Of Plenty,New Zealand
Summary
Dedicated Office Assistant with over 10 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness.
Excels in telephone support and building rapport with customers.
Tech-savvy professional with the flexibility to work in both fast and slow-paced environments with a strong knowledge of Microsoft office suite and history achieving high data output.
Overview
21
21
years of professional experience
Work History
Annual Shut Administrator Oji/Tasman
IEM - Inspect Engineer Maintain
Kawerau
02.2024 - Current
- Maintained database systems to track and analyze operational data.
- Entered and maintained departmental records in company database.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
Customer Service Representative
Taikura Trust
Auckland NZ
03.2023 - 10.2023
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Trained new personnel regarding company operations, policies and services.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Designed culturally-sensitive interventions tailored to each client''s background and experiences.
- Excellent communication skills, both verbal and written.
- Applied effective time management techniques to meet tight deadlines.
- Organized and detail-oriented with a strong work ethic.
- Completed daily logs for management review.
- Documented client progress in confidential files.
- Wrote reports on clients and maintained required paperwork.
Receptionist
Tradestaff Temp Role
Oji Fibre Solutions Tasman Mill, Kawerau
03.2022 - 10.2022
- Managed the office database, mail, and the physical setting of the front office
- A strong ability for multitasking and prioritizing tasks
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Provided visitors and contractors visiting site with safety inductions before providing with with security gate passes.
- Monitored and screened visitors/contractors to verify accessibility to come on site.
- Answered phone calls, greeted clients, and handled all front desk responsibilities
- Provided clients with information requested.
- Great phone etiquette and a patient attitude
- Brings a positive attitude and unwavering work ethic
- Has excellent troubleshooting and problem-solving skills.
- Maintained files and records within LMS & Security card systems, keeping all safety inductions and training modules up to date.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Confirmed appointments, communicated with clients, and updated client records.
Legal/Personal Assistant
NZ Police
Whakatane, BOP
09.2002 - 04.2021
- Served as a direct Administration assistant to 3 Senior Prosecutors, supporting all aspects of Legal and office management
- Served as a helpful assistant to all stakeholders including Internal and External.
- On-boarded and trained newly appointed Legal/Personal Assistants.
- Drafted and edited legal agreements and forms including detainee correspondence and other legal materials.
- Distributed and collected legal documents.
- Upheld the highest standards of honesty and integrity, displaying absolute discretion when handling confidential information.
- Increased efficiency in administrative processes by implementing new organizational systems and tools.
- Developed relationships with key stakeholders including District court staff and Lawyers, fostering trust and rapport within the network of contacts.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Coordinated/scheduled all calendar appointments for the prosecutors.
- Coordinated all domestic travel logistics including flight itineraries, hotel reservations and car services.
- Improved time management for the prosecutors through effective prioritization and organization of tasks, taking on some of the duties myself.
Education
Understand Computer Processes And Hardware, Learn To Troubleshoot Basic Computer Functions, Computer Processes For Better Business Practice, Improved Skills in Problem-solving And Decision Making, Communication Skills Developed To Build Relationships Across The Business - Certificate Level 4 Computer And Business
Skills Organisation - NZQA
Auckland, NZ12.2015
Understand Computer Processes And Hardware, Learn To Troubleshoot Basic Computer Functions, Computer Processes For Better Business Practice, Improved Skills in Problem-solving And Decision Making, Communication Skills Developed To Build Relationships Across The Business - Certificate Level 3 Computing And Business
Skills Organisation - NZQA
Auckland, NZ12.2014
Skills
- Decision Making
- Problem Solving
- Xero & MYOB Accounting software
- Time Management
- Excellent Communication Skills
- Fast Learner
- Teamwork
- CMS and Database experience
- Ability to Work Under Pressure
- Ability to Multitask
- Data Entry
- Microsoft Office - Intermediate Word-Excel-Outlook
Accomplishments
- Achieved 100% data compliance by introducing a new data collection system for monthly tasks.
- Achieved a huge monetary saving to the company through searching, imputing and analysing data of an invoice vs logbook receipts.
References
References are available upon request
Hobbies and Interests
- Gardening
- Cooking
- Fishing
- Travel
Timeline
Annual Shut Administrator Oji/Tasman
IEM - Inspect Engineer Maintain
02.2024 - Current
Customer Service Representative
Taikura Trust
03.2023 - 10.2023
Receptionist
Tradestaff Temp Role
03.2022 - 10.2022
Legal/Personal Assistant
NZ Police
09.2002 - 04.2021
Understand Computer Processes And Hardware, Learn To Troubleshoot Basic Computer Functions, Computer Processes For Better Business Practice, Improved Skills in Problem-solving And Decision Making, Communication Skills Developed To Build Relationships Across The Business - Certificate Level 4 Computer And Business
Skills Organisation - NZQA
Understand Computer Processes And Hardware, Learn To Troubleshoot Basic Computer Functions, Computer Processes For Better Business Practice, Improved Skills in Problem-solving And Decision Making, Communication Skills Developed To Build Relationships Across The Business - Certificate Level 3 Computing And Business
Skills Organisation - NZQA