Michelle O'Byrne

Small Business Owner

Self-employeed

06.2007 - Current

Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
Managed daily operations for a successful small business, ensuring efficient processes and quality services.
Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
Enhanced company reputation by consistently delivering exceptional service quality to customers.
Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
Increased client base by identifying and pursuing new business opportunities through market research and networking.
Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
Assisted marketing department in creating targeted campaigns that effectively communicated the value proposition of our products/services to potential customers.
Communicated directly with customers and partners to build strong business networks and relationships.
Contributed to industry events and trade shows to showcase products and gather industry intelligence.
Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments.
Implemented creative sales training techniques for new and existing staff to increase revenue and overall success.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Maintained current knowledge of evolving changes in marketplace.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Trained new employees on customer service, money handling and organizing strategies.
Presented professional image consistent with company's brand values.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Recorded accurate and efficient records in customer database.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Drove store revenue by offering customers accessories and related purchases to complete selections.
Generated advertising brochure for vendor use.
Selected correct products based on customer needs, product specifications and applicable regulations.
Contributed to event marketing, sales and brand promotion.
Kept detailed records of daily activities through online customer database.
Built relationships with customers and community to promote long term business growth.

Summary

Overview

Work History

Small Business Owner

Farming Assistant

Education

UE - Accounting

Skills

Additional Information

Timeline

Small Business Owner

UE - Accounting

Farming Assistant

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