MICHELLE OQUIALDA SUMANTING
Wool stone,Christ Church
Summary
To work in a good company where I can Contribute and utilize my skills to provide opportunities, and share my knowledge to others.
Overview
3
3
years of professional experience
Work History
Housekeeping
Royale Tagaytay Country Club Inc.
01.2003
Customer Service Cashier
Sushi Express
Riccarton, CAN
11.2022 - Current
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Maintained accurate cash drawer balances through diligent record-keeping.
- Resolved customer complaints promptly, enhancing satisfaction levels.
- Trained new cashiers on checkout procedures and customer service standards.
- Implemented streamlined transaction processes to reduce wait times.
- Collaborated with team members to manage high-volume peak hours effectively.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Hotel Housekeeper
Hotel Carlton Mill
19 Bealey Ave Christchurch Canterbury
11.2022 - 01.2025
- Cleaned and sanitized guest rooms, ensuring high standards of cleanliness and comfort.
- Organized and maintained housekeeping supplies, optimizing inventory management processes.
- Assisted in training new team members on cleaning procedures and safety protocols.
- Reported maintenance issues promptly to ensure guest satisfaction and room readiness.
- Implemented efficient cleaning techniques, reducing time spent on each room while maintaining quality.
- Collaborated with front desk staff to prioritize room turnovers during peak check-in times.
- Conducted regular inspections of rooms to uphold hotel cleanliness standards and address discrepancies.
- Developed streamlined workflows for daily cleaning tasks, improving overall team productivity.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
Education
Bachelor of Science - Business Administration
National College of Science & Technology
Dasmariñas, Cavite01.2000
Secondary - undefined
Tagaytay City National Highschool
Tagaytay City01.2000
Primary - undefined
Buck Estate, Elementary School
Alfonso, Cavite01.1996
Skills
- Able to read, write and verbally communicate in English and Filipino
- Knowledge in computer application preferably MS WORD
- Flexible and can work under pressure
- Open and willing to learn new things
Disclaimer
I hereby certified that the above statement is true and correct to the best of my knowledge and belief. Michelle O. Sumanting
Personal Information:
- Birth Date: January 10,1984
- Religion: Catholic
- Birth Place: Buck Estate, Alfonso, Cavite
- Nationality: Filipino
- Age: 41 yrs old
- Spouse: Marlon Sumanting
- Gender: Female
- Civil Status: Married
- Height: 5'2"
- Weight: 56 kg
Timeline
Customer Service Cashier
Sushi Express
11.2022 - Current
Hotel Housekeeper
Hotel Carlton Mill
11.2022 - 01.2025
Housekeeping
Royale Tagaytay Country Club Inc.
01.2003
Bachelor of Science - Business Administration
National College of Science & Technology
Secondary - undefined
Tagaytay City National Highschool
Primary - undefined
Buck Estate, Elementary School