Michelle PENI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships.
Passionate about promoting lasting customer satisfaction by delivering quality service and exceptional support.
Overview
29
29
years of professional experience
Work History
Customer Service Representative/Salesperson
Surestyle Ltd
09.2022 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
Office Manager
Profile Distributors
01.2008 - 08.2022
- Updated reports, managed accounts, and generated reports for company database
- Coordinated special projects and managed schedules
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Collaborate with management teams to resolve problems impacting efficiency and productivity
- Data entry/Invoicing/Payroll/Debt collection
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Maintained computer and physical filing systems.
Administrator and Resource Co-ordinate
Presbyterian Support Services - Home Care
02.1998 - 08.1999
- Complied with mandated organizational and regulatory mandates to maintain patient safety and privacy
- Assistant to Case Managers as a back up with recruitment and scheduling of new staff
- Documented care in patient records for scheduling purpose
- Maintain up to date database of all providers and services
- Screen and assist with police checks for new applicants
- Process payroll for payment and reporting
- Develop and understand to provide services to care and support elderly people with disabilities
Manager - 2nd Shift Assistant
Mangere McDonald's Restaurant
08.1994 - 01.1997
- Supervised ongoing daily production services
- Located and resolved problems with team production and performance to maintain consistent quality levels
- Collaborated with team leaders and store manager to direct workflow and support operations
- Cultivated professional working relationships with peers and supervisors
- Troubleshot equipment to reduce service calls and downtime.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials
- Interpreted work order information and specifications to plan, schedule and complete jobs and training requirements
- Managed staff hiring, training and supervision
Education
N/a - Secretarial Studies And Office Administration
Auckland Technical Institute
Auckland, NZ12.1989
Skills
- Managerial and administrative processes
- Sales and excellent customer services
- Proficient in QuickBooks/ Infusion
- Ability to work under pressure
- Approachable with a positive attitude and willingness to assist
- Calm Under Pressure
- Active Listening
- Multitasking Abilities
- Microsoft Office
Additional Information
Full Drivers Licence
References
Angelina Talagi-Aholima
Manager
027969669
Sheryl Stacey
Case Manager PPS
0210701141
Timeline
Customer Service Representative/Salesperson
Surestyle Ltd
09.2022 - Current
Office Manager
Profile Distributors
01.2008 - 08.2022
Administrator and Resource Co-ordinate
Presbyterian Support Services - Home Care
02.1998 - 08.1999
Manager - 2nd Shift Assistant
Mangere McDonald's Restaurant
08.1994 - 01.1997
N/a - Secretarial Studies And Office Administration
Auckland Technical Institute
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