Michelle Pepene
Napier City,HKB
Summary
I have been self employed at The Meeanee Hotel. Mainly bar owner with also catering all functions and off catering to corporate companies based in Napier.
I have found that my passion is very much still catering & cookery and I am looking forward to getting back into the kitchen
Overview
20
20
years of professional experience
Work History
Bar Owner/Manager
The Meeanee Hotel
12.2015 - 06.2024
- Implemented inventory control systems to reduce waste and maintain optimal stock levels for efficient operations.
- Managed cash flows by accurately tracking daily transactions, deposits, invoices payments, and payroll processing.
- Established strong relationships with law enforcement agencies to proactively address potential issues related to patron safety or alcohol-related incidents.
- Analyzed sales data to identify trends in consumer preferences, adjusting menu offerings accordingly to maximize profitability.
- Established security protocols to ensure the safety of guests and employees while maintaining a fun atmosphere conducive to enjoyable nightlife experiences.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business and positive word-of-mouth referrals.
- Ensured consistent financial performance by closely monitoring revenues, expenses, and budget allocations.
- Optimized bar layout for increased efficiency in serving guests while maintaining an inviting ambiance conducive to socializing between patrons.
- Developed strong rapport with regular patrons through attentive service and personalized engagement that fostered loyalty among customers.
- Ensured legal compliance with local liquor licensing laws and regulations in order to maintain business operations without interruption.
- Managed day-to-day business operations.
- Enhanced staff performance through regular feedback and coaching sessions that fostered a culture of continuous improvement.
- Maintained clean and orderly premises, adhering to strict health and safety regulations for the wellbeing of both customers and staff.
- Trained and motivated employees to perform daily business functions.
- Managed functions for up to 250 guests
- Catering Buffet Style, Grazing and cook to order menu.
- Venue manager for a Class 4 Gaming Venue
Bar Manager
Golden Chance
07.2015 - 08.2017
- Class 4 Gaming Manager
- TAB Operator
- Open out cash register and prepared cashier report at close of business and end of week banking.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
Sales Assistant
Farmers Store
11.2013 - 06.2015
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Executed visual merchandising strategies to attract customers and drive sales.
- Boosted store revenue through upselling and cross-selling techniques.
Sous Chef
Illawarra Club
08.2004 - 09.2008
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned and directed high-volume food preparation in fast-paced environment.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
- Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
- Mentored junior kitchen staff, fostering a collaborative work environment that improved overall team performance.
- Implemented proper cleaning procedures, ensuring a safe and sanitary kitchen workspace compliant with health department regulations.
- Increased kitchen productivity by optimizing workflow processes and delegating tasks appropriately within the team.
- Contributed to successful catering events by coordinating meal preparation and execution, exceeding client expectations on each occasion.
- Ensured consistent quality control of all dishes leaving the kitchen, resulting in a reputation for excellence among patrons.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Maintained open lines of communication with front-of-house management teams to address any potential issues before they escalated into larger problems affecting overall guest satisfaction levels.
- Streamlined kitchen operations, reducing food waste through meticulous inventory management.
- Led kitchen team during high-volume service times, ensuring seamless operation and guest satisfaction.
- Staff 4 week rosters
- Stock take, ordering & menu planing
Education
Level 5 & 6 Hospitality Management - Hospitality Administration And Management
Tafe
Sydney 2006
Level 3 & 4 Catering And Cookery - Catering
NorthTec
Whangarei, NTL12.2003
Kamo High School
Whangarei, NTL2001
Skills
- Work autonomously & in a team environment
- Balance multiple responsibilities
- Trustworthy
- Reliable
- Great at prioritising & scheduling
Timeline
Bar Owner/Manager
The Meeanee Hotel
12.2015 - 06.2024
Bar Manager
Golden Chance
07.2015 - 08.2017
Sales Assistant
Farmers Store
11.2013 - 06.2015
Sous Chef
Illawarra Club
08.2004 - 09.2008
Level 5 & 6 Hospitality Management - Hospitality Administration And Management
Tafe
Level 3 & 4 Catering And Cookery - Catering
NorthTec
Kamo High School
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