Michelle Pope
Bay Of Plenty,Athenree
Summary
My objective is to strive to do my best to step into the social service industry and help others in any way I can, this may be by supporting others through challenging times, mental illness, transitions and helping, supporting all levels of society to enable and enrich their abilities and day to day life providing the support they need. My passion is trauma, mental health and addictions, I plan to train further within this sector as I move my way through the industry and gain more skills and qualifications. Skills & Abilities: I have a strong passion within the health and wellbeing sector, I bring my own individual experiences within a lot of various aspects within this spectrum. I am dedicated, loyal and determined and will strive to succeed in whichever task is handed my way. I have excellent communication skills and an empathetic attitude towards all. I have skills with all kinds of people and experience with children, being a mother myself and with retirement age in having worked within a retirement village before. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Whanau Development Kaimahi
Hauraki Māori Trust Board
03.2023 - Current
- Established trusting relationships with young people, whanau and stakeholders like schools and Oranga Tamariki through empathetic communication and active listening.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
- Collaborated closely with mental health professionals to establish comprehensive care plans for clients struggling with mental health issues.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- De-escalated stressful situations through individual and family crisis interventions.
- Work collaboratively
- Developing and delivering programmes based on identified client/community needs.
- Specialized understanding of the service and delivering service specific requirements with excellence.
- Support Workers in Schools (SWiS)
- Rangatahi and Whanau Support
- Youth transition
- Introduction to Integrated Safety Response - safety and risk assessments.
- Delivering and tailoring Interception group programs.
Kaiako
Te Tuinga Whanau
08.2022 - Current
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Developed and maintained relationships with partner organizations to facilitate access to youth-related resources.
- Provided key emotional support to special needs youth.
- Collaborated with medical and clinical personnel to coordinate and implement client services.
- Educated clients and families about mental health issues, treatments and resources.
- De-escalated stressful situations through
- Helped clients develop new coping mechanisms and techniques to drive behaviour modification.
- Supported clients and families with empathy and compassion during difficult times.
- Support youth and their whanau through their youth justice journey.
- Supported youth through detoxing and mental health crisis.
Resource Worker
Oranga Tamariki - Ministry For Children
04.2022 - Current
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Managed and led activities promoting growth in mental, emotional and educational areas.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Scheduled and accompanied youth clients to outside appointments such as therapy sessions, medical appointments and social outings.
- Applied clinical and behavioural knowledge to maintain safety during crisis moments.
- Provided complex crisis intervention and stabilization to patients in psychological distress.
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided compassionate and patient-focused care to cultivate well-being.
- Challenged youth to accomplish motor development goals and inspire love of movement and healthy habits.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Worked flexible hours across night, weekend and holiday shifts
- Successfully maintained clean, valid driver's license and access to reliable transportation
Senior stylist
Eraze Hair Studio Limited
01.2006 - 08.2021
- I have been a part of the Eraze Hair Studio family for around 16years, starting as a junior stylist working my way up to a senior and sometimes managerial role
- This included hair styling, looking after clients, ensuring they were comfortable and looked after, day to day running of the business.
- Designed stylist sales initiatives to enhance sales performance, recognize team member achievements and increase revenues.
- Attended social and networking events to engage in prospecting activities and grow personal book of business.
- Designed individualized plans to assist customers in healing damaged or dry hair.
- Played key role in stylist team recruitment, hiring and training activities to improve overall team effectiveness.
- Unpacked incoming shipments and organized and displayed inventory to enhance client clothing selection experience.
- Educated customers on products to maximize benefits.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Recorded notes for future reference about customer preferences and services delivered.
Pampered Hair
Self Employed
01.2017 - 01.2020
- Contractor — Pampered Hair withing Summerset retirement village, At summerset retirement village I ran the salon and contracted to them, taking care of patients and residents
- This role went well beyond the needs of their hair and to ensure they got transported safely, their wellbeing was top priority and a comforting to ear to listen each visit
- I helped most of the clients outside of the salon with simple things, a chat or visit in their spare time or helping them arrange things or transport or any needs.
- Maintained daily, monthly and quarterly records of costs and revenue.
- Oversaw daily salon operations and performed general salon tasks.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Employed prompt decision-making and in-depth research to resolve issues.
- Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
Stylist
Rodney Wayne
03.2001 - 11.2004
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Processed payments, entering sales in register for prompt customer service.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Worked with men, women and children to complete [Service] on daily basis.
- Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio
- Monitored current trends to understand fashions and better serve customer needs
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences
Education
Bachelor' of Social Health And Wellbeing - Mental Health And Addiction
Open Polytechnic of New Zealand
Lower Hutt, NZ11.2027
Level 4 Certificate - Health And Wellbeing / Mental Health And Addiction
Wintec
11.2022
Certificate - Mental Health
Career Academy
02.2021
Certificate - Hairdressing
Cut Above Academy
2002
Skills
Communication: Strong verbal and written communication skills for interacting with clients and colleagues
Cultural Competence: Awareness and sensitivity to diverse cultural backgrounds
Team Collaboration: Experience working effectively in multidisciplinary teams
Crisis Intervention: Ability to handle emergencies and provide immediate support
Advocacy: Skills in advocating for client rights and resources
Active Listening: Strong listening skills to understand client needs and concerns
Report Writing: Proficiency in writing assessments and progress reports
- Teen Substance Abuse Training
- Child Welfare and Protective Services
- Confidential Case Documentation
- Mental Health Training
- Well-Being and Safety
- Reintegration Techniques
- Youth Guidance
Case Management: Experience in managing client cases and coordinating services, Punctual, dedicated, empathic and ambitious
Certification
* Level 4 Health and well-being, social and community services / Mental health and addiction.
* Certificate in mental health.
* Certificate in Child matters child protection studies
program.
Timeline
Whanau Development Kaimahi
Hauraki Māori Trust Board
03.2023 - Current
Kaiako
Te Tuinga Whanau
08.2022 - Current
Resource Worker
Oranga Tamariki - Ministry For Children
04.2022 - Current
Pampered Hair
Self Employed
01.2017 - 01.2020
Senior stylist
Eraze Hair Studio Limited
01.2006 - 08.2021
Stylist
Rodney Wayne
03.2001 - 11.2004
Level 4 Certificate - Health And Wellbeing / Mental Health And Addiction
Wintec
Certificate - Hairdressing
Cut Above Academy
* Level 4 Health and well-being, social and community services / Mental health and addiction.
* Certificate in mental health.
* Certificate in Child matters child protection studies
program.
Bachelor' of Social Health And Wellbeing - Mental Health And Addiction
Open Polytechnic of New Zealand
Certificate - Mental Health
Career Academy
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