Michelle Rogers
CHRISTCHURCH,CAN
Summary
Results-driven professional managing retail and distributor accounts, ensuring effective communication between customers and internal teams. Coordinated sales orders across production, logistics, and warehouse departments for timely delivery. Processed purchase orders and invoices while maintaining accurate financial records, enhancing operational efficiency. Cultivated strong customer relationships through personalized support and efficient issue resolution.
Overview
12
12
years of professional experience
Work History
Key Account Manager
Gerry’s Bakery Limited
Christchurch Airport, Christchurch
02.2015 - Current
- Managed key retail and distributor accounts for Gerry's Bakery Limited.
- Built customer relationships with supermarkets, wholesalers, and foodservice partners.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved customer inquiries, order changes, and delivery issues with clear communication.
- Resolved customer inquiries through phone, email, and chat for company support.
- Coordinated sales orders with production, logistics, and warehouse teams.
- Processed purchase orders, invoices, and billing details with finance teams.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Papanui High School
Papanui, ChristchurchSkills
- Sales administration
- Effective communication
- Interpersonal skills
- Multitasking Abilities
- Active listening
- Proficient in Microsoft Office (Excel, Word, Outlook)
- Accounting Software (Xero, MYOB)
Timeline
Key Account Manager
Gerry’s Bakery Limited
02.2015 - Current
Papanui High School