Michelle Royal
Owhata,Rotorua
Summary
Dynamic and detail-oriented professional with experience at Quest, excelling in inventory management and room sanitation. Proven ability to enhance guest satisfaction through effective communication and high standards of service. Adaptable team player skilled in problem-solving and adhering to health regulations, ensuring a safe and welcoming environment.
Overview
7
7
years of professional experience
Work History
Housekeeping Room Attendant
Quest
Cbd, Rotorua
03.2017 - 01.2018
- Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Provided guests with information on hotel services and room features.
Cafe Worker
Victoria cafe and kitchen
Cbd, Taupo
01.2012 - 10.2012
- Adhered to health department regulations regarding safe food handling practices.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Brewed and served coffee and tea with preferred add-ins.
Dairy Farmer
Coolbreene
Wairakei, Taupo
06.2011 - 01.2012
- Repairing and maintaining farm infrastructure such as fences, gates, sheds and water systems.
- Reviewed hygienic conditions of buildings, animal pens and other areas to reduce risk of disease.
- Maintaining a safe working environment by adhering to all safety regulations.
Education
Levels 1 - 4 - Te Reo Maori
Te Wananga O Aoetearoa
Rotorua 10-2019
High School Diploma -
Rotorua Lakes High School
Rotorua11-1994
Skills
- Inventory management
- Room sanitation
- Supply restocking
- Guest communication
- Time management
- Health regulations
- Customer service
- Attention to detail
- Team collaboration
- Problem solving
- COVID-19 safety procedures
- Adaptability
Languages
English
First Language
Maori
Beginner (A1)
A1
Japanese
Beginner (A1)
A1
Affiliations
- I play a very active role in my children’s school related events
- I am an active member of my community, marae, hapū and iwi. Which allowed me to explore a multitude of roles and was complimented by my prior work experiences
- My role as trustee on whenua and whanau trusts, have given me a variety of skills and experience within formally held
References
References available upon request.
Timeline
Housekeeping Room Attendant
Quest
03.2017 - 01.2018
Cafe Worker
Victoria cafe and kitchen
01.2012 - 10.2012
Dairy Farmer
Coolbreene
06.2011 - 01.2012
Levels 1 - 4 - Te Reo Maori
Te Wananga O Aoetearoa
High School Diploma -
Rotorua Lakes High School