Michelle Shields
Invercargill,STL
Summary
I am a hard-working, highly motivated individual with excellent organizational and time management skills, I am able to manage multiple priorities with a positive can do attitude, I am down to earth people person with a great sense of humour who works well in a team environment and also autonomously. I enjoy a challenge and relish new learning opportunities
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Client Care Co Ordinator
Bayaudiology
05.2018 - Current
- Prepare and organize Hearing Aids and third party documentation to provide detailed resources.
- Comply with mandated organizations and regulatory mandates to maintain patient safety and privacy
- Receiving inwards and outward goods
- Stock Control/ Ordering
- Receiving and receipting of account payments
- Answering of phone calls and fielding enquiries and concerns
- Demonstrating to clients the care and maintenance of their hearing aids to enhance performance and longevity.
- Workplace Hearing Tests and Screening
- Organization of day to day diary
- Daily Bank Reconciliation
- Triaging clients in clinic
- Actioning Insurance Claims
- Budgetary Requirements
- KPI
- Recruiting and training of New Staff
- Sterilization of clinical equipment and tools
- Adhere to Budgetary Requirements and Key Performance Indicators
- Rosters
- Health & Safety Officer / Fire Warden
- Investigate customer complaints and perform corrective actions to resolve issues.
- TeleAudiomentry
Home-Based Educator
Busy Bodies Home-based Childcare
11.2010 - 05.2018
- Create and develop plans to meet Children's needs.
- Encourage children's emotional, physical and cognitive Development
- Communicate with parents, to set goals and aspirations and provide feedback
- Weekly learning Stories/ Reports
- Administrative Duties
Quality Assurance Officer
Alliance Group Lorneville Plant
10.2003 - 10.2010
- Monitored activities and supporting systems to meet compliance regulations.
- Recording and reporting of Data
- Collect and compile statistical quality data
- Evaluate audit findings and implement appropriate corrective action
- Training of New Starters
- Data Input
- Health and Safety Representative
- Conduct risk assessments to identify and mitigate potential quality issues.
- Inspect products and worker progress throughout production ensuring it is meeting specifications
Education
Verdon College
Invercargill, NZSkills
- Critical Thinking
- Time Management
- Planning and Coordination
- Attention to Detail
- Excellent communication Skills
- Honest, Reliable and Trustworthy
- Able to maintain a clear head and remain focused in high pressure situations
- Leadership Skills
- Excellent People Skills
Certification
Full NZ drivers license
Timeline
Senior Client Care Co Ordinator
Bayaudiology
05.2018 - Current
Home-Based Educator
Busy Bodies Home-based Childcare
11.2010 - 05.2018
Quality Assurance Officer
Alliance Group Lorneville Plant
10.2003 - 10.2010
Verdon College
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