Michelle Smith

For the last 10 years I have been the main caregiver for my special needs sister. I have been able to meet all her health and wellbeing needs, which included but not limited to; coordinated daily schedules and appointments, communicated and advocated for her with all healthcare providers, managed her personal tasks such as, shopping, prepared meals according to her dietary requirements, administered prescribed medications following her care plan instructions, housekeeping tasks and transportation and encouraged independence.

• Managed daily office operations, fostering a productive work environment
• Tracked and entered invoices and payments in Xero, maintaining accurate accounts receivable and payable records
• Reported to the Accountant, reconciled bank statements, helped submit all paye, income tax and gst returns
• Processed all staff timesheets for payroll, answered any queries from staff, director or accountant
• Implemented and maintained office procedures and filing systems for records, correspondence, and documents for greater efficiency
• Scheduling and appointment management for both staff, clients and suppliers
• Acted as the first point of contact, managed phone calls, responded to emails, and coordinated courier services for timely communication
• Cultivated strong relationships with suppliers to facilitate seamless service delivery
• Completed all necessary documents for the supply and delivery of materials