Michelle Stander
Auckland,AUK
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Edwards & Hardy Roofing
Manukau, Auckland
05.2023 - 06.2023
- Developed effective working relationships with team members across multiple departments.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Retail Assistant
Value Vaper
Otahuhu, Auckland
03.2023 - 05.2023
- Assisted customers with product selection, answered queries and provided advice.
- Greeted customers upon entry to the store and provided a positive shopping experience.
- Processed payments using cash register, credit card machine and POS system.
- Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
- Performed regular inventory checks to ensure accurate stock control.
- Managed customer complaints in a professional manner while seeking solutions for resolution.
- Kept up-to-date knowledge of all products available in the store.
Retail Assistant
Kmart
Mount Wellington, Auckland
03.2021 - 02.2023
- Assisted customers with product selection, answered queries and provided advice.
- Processed payments using cash register, credit card machine and POS system.
- Provided excellent customer service by attending to customer needs in a timely manner.
- Managed customer complaints in a professional manner while seeking solutions for resolution.
- Operated cash registers efficiently during peak hours of business.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Internship Student
East Coast Radio
Umhlanga Rocks, Durban
12.2017 - 12.2017
- Organized data into spreadsheets and databases for easy access by other departments.
- Participated in brainstorming sessions to generate ideas for campaigns or initiatives.
Education
High School Diploma -
Cornwall Hill College
South Africa12.2017
Bachelor of Arts - Sales And Marketing
MIT
Manukau, NZSkills
- Training and Development
- English Fluency
- Product Knowledge
- Resolving Issues
- Problem-Solving Skills
- Sales Expertise
- Fluent in Afrikaans
- Competitor Research
Languages
Afrikaans
Professional
Timeline
Call Center Representative
Edwards & Hardy Roofing
05.2023 - 06.2023
Retail Assistant
Value Vaper
03.2023 - 05.2023
Retail Assistant
Kmart
03.2021 - 02.2023
Internship Student
East Coast Radio
12.2017 - 12.2017
High School Diploma -
Cornwall Hill College
Bachelor of Arts - Sales And Marketing
MIT
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