Michelle Weston
Hamilton,NZ
Summary
Dynamic Territory Account Manager with a proven track record, excelling in business development and customer relationship management. Skilled in utilizing CRM software to drive sales growth and enhance client satisfaction. Passionate about sharing knowledge, training and mentoring to achieve strategic goals and maximize territory returns.
Overview
26
26
years of professional experience
Work History
Territory Account Manager
Jacobsen Creative Surfaces
, Hamilton - Remote
06.2024 - 12.2025
- Developed strong relationships with clients to understand their needs and preferences.
- Conducted regular market analysis to identify new business opportunities in the territory.
- Manage customer accounts to ensure satisfaction, and address any concerns promptly.
- Delivered product presentations and demonstrations to potential clients effectively.
- Utilized CRM software to track sales activities and maintain client records efficiently.
- Participated in strategic planning sessions to align sales goals with company objectives.
- Presented products and services to meet client business needs.
- Tracked calls, results, and submitted reports.
- Managed expenses and time to maximize productivity.
- Analyzed sales data to determine customer needs and preferences.
- Maximized territory returns by actively pursuing new partnerships and accounts.
- Assisted customers in resolving product or service issues quickly and efficiently.
- Organized trade shows and conferences in assigned territories to increase brand awareness.
- Developed and implemented strategic plans for territory account management.
- Participated in cross-functional team meetings to discuss current challenges facing the business.
- Managed daily operations of multiple accounts in assigned territories.
- Created and maintained relationships with key stakeholders in each assigned territory.
- Executed paperwork quickly and accurately to progress the sales process and avoid customer loss.
Commercial Business Development Manager
LK Flooring Direct (Flooring First)
Hamilton, NZ
02.2021 - 06.2024
- Managed all aspects of commercial and residential flooring operations in retail business.
- Coordinated tender processes, ensuring quality installations through effective liaison with builders, suppliers, and installers.
- Trained staff on flooring industry practices including sales, measurement, RFMS training, and warehouse management.
- Specified products for commercial tenders, managing installation processes and compliance.
- Executed complete residential projects: quoting, measuring, ordering, booking installers, and invoicing.
- Implemented NZ floor laying standards to enhance installation quality through installer training and discussions.
- Developed business growth by establishing partnerships with new suppliers and builders.
- Resolved customer complaints through thorough assessment and effective solutions.
Franchise Training
Curtain Studio and Carpet Court
Hamilton, NZ
09.2020 - 02.2021
- Delivered comprehensive training to new Carpet Court and Curtain Studio franchise partners across flooring and window coverings.
- Conducted full in-depth training sessions on flooring fundamentals and industry standards.
- Facilitated claims handling training to enhance operational efficiency.
- Provided RFMS system training to improve order management processes.
- Led Measure Mobile training to optimize measurement accuracy for installations.
- Instructed franchise owners on quoting and ordering procedures for seamless operations.
- Transitioned orders to work orders, streamlining installer training and workflow efficiency.
- Educated franchise owners on all aspects of flooring retail, warehouse management, and supplier relations.
Multi Site Manager
Carpet Court
Hamilton, NZ
01.2020 - 09.2020
- Oversaw operations for three sites, enhancing efficiency in two retail stores and one warehouse.
- Managed staffing across all locations to optimize performance and meet operational goals.
- Coordinated contractor management to ensure effective service delivery at each site.
- Executed daily management tasks for Hamilton branch, replicating successful strategies across all locations.
Branch Manager
Carpet Court
Hamilton, NZ
01.2018 - 01.2020
- Facilitated relocation to Hamilton at CEO's request for challenging leadership role.
- Managed staff and contractors to enhance team performance and efficiency.
- Trained new employees to ensure operational readiness and adherence to standards.
- Addressed customer complaints promptly to maintain satisfaction and loyalty.
- Oversaw management and servicing of company vehicles to ensure reliability.
- Coordinated with suppliers and representatives to optimize inventory flow.
- Administered stock management practices to minimize losses and improve availability.
- Maintained retail and warehouse facilities to meet operational requirements.
Senior sales Consultant - Branch Manager
Carpet Court
Palmerston North - Whanganui, NZ
08.2013 - 01.2018
- Achieved Rookie of the Year nomination in 2013 Gold Club for exceptional performance.
- Consistently maintained Gold Club status each year through outstanding contributions.
- Conducted in-home measurements and provided accurate flooring quotes based on floor plans.
- Developed comprehensive work orders to ensure timely product ordering and delivery.
- Coordinated installer schedules to guarantee efficient project execution from start to finish.
- Managed customer service inquiries, addressing basic claims and fault resolutions promptly.
- Delivered personalized consultations, guiding clients through flooring selection and installation processes.
- Followed up with clients post-installation to ensure satisfaction and build lasting relationships.
Sales Consultant
Michael Hill Jewelers
Palmerston North, NZ
11.2012 - 08.2013
- Boosted sales by leveraging extensive product knowledge and customer service techniques.
- Optimized transaction efficiency across all retail operations using professional selling system.
- Ensured accurate and efficient processing of transactions through effective management of point-of-sale systems.
Contract Milking
Dairy Farm Managers
Halcombe, NZ
06.2007 - 06.2013
- Managed full dairy farm operations as contract milkers.
- Allocated feed based on consultations with farm advisors.
- Oversaw staff management, scheduling, payroll, and compliance with IRD regulations.
- Handled accounting tasks and paperwork requirements efficiently.
- Maintained accurate LIC herd records to ensure compliance.
- Coordinated with owners to manage expectations and improve operations.
Farm Manager
GEMEL Trust
Halcombe , NZ
06.2000 - 06.2007
- Husband and wife 650-1150 cow dairy farm - intensive level 5.
- Finalists Dairy NZ - Farm Manager of the Year.
- Consult with the farm owner or consultant.
- Breeding Progarmme
- Managed daily operations of dairy herd and milking processes.
- Oversaw feed management and nutrition plans for livestock.
- Coordinated staff schedules and training for optimal workflow.
- Implemented health monitoring programs to ensure animal welfare.
- Maintained equipment and machinery for efficient farm operations.
- Ensured compliance with safety regulations and industry standards.
- Collaborated with suppliers for feed and veterinary services procurement.
- Managed daily farm operations, including milking, feeding and care of cows.
Education
Agricultural Business Development -
AG ITO
Palmerston North, NZ01.2012
Artificial Insemination -
Ambreed
Palmerston North, NZ01-2005
Diploma Veterinary Nursing -
UCOL
Palmerston North, NZ01.2002
7th Form Graduate -
Horowhenua College
Levin, NZ01.1997
Skills
- RFMS flooring system and PC measurement
- Customer relationship management
- CRM software proficiency
- Account management
- Business development
- Team collaboration
- Effective communication
- Problem solving
- Time management
- Training and mentoring
- Industry expertise
- Sales training
- Staff development
- Business management
- Brand awareness
- Territory expansion
- Upselling and cross selling
- Sales development
- Goals and performance management
- Consultative sales approach
- Multitasking and organization skills
- Business growth strategies
- Microsoft Office applications
References
Available on request.
Hobbies and Interests
- Hockey
- Family
- Walking long bush walks and walks with our dogs
- Animals - love them
- Baking/Cooking/Sourdough.
Timeline
Territory Account Manager
Jacobsen Creative Surfaces
06.2024 - 12.2025
Commercial Business Development Manager
LK Flooring Direct (Flooring First)
02.2021 - 06.2024
Franchise Training
Curtain Studio and Carpet Court
09.2020 - 02.2021
Multi Site Manager
Carpet Court
01.2020 - 09.2020
Branch Manager
Carpet Court
01.2018 - 01.2020
Senior sales Consultant - Branch Manager
Carpet Court
08.2013 - 01.2018
Sales Consultant
Michael Hill Jewelers
11.2012 - 08.2013
Contract Milking
Dairy Farm Managers
06.2007 - 06.2013
Farm Manager
GEMEL Trust
06.2000 - 06.2007
Agricultural Business Development -
AG ITO
Artificial Insemination -
Ambreed
Diploma Veterinary Nursing -
UCOL
7th Form Graduate -
Horowhenua College