Miguel Santoyo
Auckland,Flat Bush
Summary
Proven Electrical Service Technician with a track record of enhancing customer satisfaction at Rankin McManus Electrical through expert electrical troubleshooting and exceptional service. Skilled in sales and teamwork, proficient at problem-solving and has an attention to detail. Consistently achieving goals with a results-driven approach, Excelled in fast-paced environments, demonstrating significant improvements in efficiency and client relations.
Overview
4
4
years of professional experience
Work History
Electrical Service Technician
Rankin McManus Electrical
02.2023 - 06.2024
- Maintained a safe working environment by adhering to all safety protocols and properly using personal protective equipment.
- Provided exceptional customer service through timely completion of work orders, clear communication, and professional demeanor.
- Conducted comprehensive diagnostic tests to accurately pinpoint issues within electrical systems, minimizing disruptions for customers.
- Strengthened relationships with clients through regular follow-up calls to address any concerns or questions regarding completed work.
Sales Assistant
Platypus Shoes
10.2022 - 05.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Carpet Cleaning Technician
A-Jet Services
06.2020 - 03.2022
- Utilized advanced equipment to effectively remove stains, dirt, allergens, and odors from carpets without causing damage.
- Operated steam cleaners to vacuum rugs and remove loosened dirt.
- Built strong relationships with clients by providing outstanding customer service and follow-up support.
- Addressed challenging situations calmly, resolving issues quickly while maintaining professional demeanor toward both clients and colleagues alike.
Crew Member
Wendys Restaurant
09.2021 - 02.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Diploma of Business - Business
Open Polytechnic of New Zealand
Lower Hutt, NZ08.2026
NCEA Level 1, 2, And 3
Sancta Maria College
12.2022
Skills
- Electrical Troubleshooting
- Goal-Oriented
- Sales expertise
- Attention to detail
- Stock management
- Cash Handling
- Time Management
- Teamwork and Collaboration
- Problem-Solving
Accomplishments
Certificate of Achievement - Health & Safety course
First Aid - 2024
Diligence in English, Music, and Arts
Top Scholar Mathematics with Statistics
Languages
English
Native or Bilingual
Filipino (Tagalog)
Professional Working
Timeline
Electrical Service Technician
Rankin McManus Electrical
02.2023 - 06.2024
Sales Assistant
Platypus Shoes
10.2022 - 05.2024
Crew Member
Wendys Restaurant
09.2021 - 02.2022
Carpet Cleaning Technician
A-Jet Services
06.2020 - 03.2022
Diploma of Business - Business
Open Polytechnic of New Zealand
NCEA Level 1, 2, And 3
Sancta Maria College
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