Miilee Rana

• As a CAL 3 lender, providing tailored advice to address customer's financial needs for Secured (Home Loan) and Unsecured Personal Lending (Personal Loan, Credit Card and Overdrafts)
• Assisting Westpac Direct Team Managers with the prescreening process and lining up interviews for WD Banking Specialist Role
• Assisting Team Manager with "Own The Moment" and "Voice of Customer" conversations for other Bankers in the team
• Handling Customer escalation calls and feedbacks
• End to End completion of all Lending Applications
• Assisting with Onboarding process
• Having Need Based conversations with customers relating to Kiwisaver and Term Cover Policy

Brand Developers Ltd. is one of Australasia's leading direct response Television companies which sells quality products that are household names in fitness, homewares, lifestyle and DIY through multi- channel distribution.

• Assisting Leadership Team with the Recruitment process
• Screening and conducting Interviews
• Liaising with offshore managers and team leaders to determine training needs and facilitating training sessions
• Attending Strategic and Weekly Business Review Meetings
• Preparing and maintaining training modules, manuals and Standard operating procedures for various processes and wide range of products
• Assisting in creating appropriate "sense of urgency" within periods of high call volumes
• Observing and evaluating daily operations of offshore call centre and identifying any areas of improvement
• Measuring the effectiveness of training sessions and preparing individual and team progress reports
• Coordinating and liaising with other departments such as Marketing, Warehouse, Retail for smooth functioning of business

• Addressing customer complaints and mitigating dissatisfaction by employing timely and on-point solutions on calls and emails
• Resolving concerns with products or services to help with retention and drive sales
• Achieving high satisfaction rating through proactive one-call resolutions of customer issues
• Monitoring customer complaints on social media and reaching out to provide assistance

• Achieving set conversion target by product to meet the fiscal year objectives
• Complying with company policies, procedures, systems and processes
• Discovering customer needs and pitching in products based on their requirement
• Upselling products to maximize company profit

Euro Interiors specialises in Office Interiors, Office furniture, Reception Seating, Office chairs, Screens and Office Partitions.

• Greeting visitors and providing friendly, knowledgeable assistance regarding products and services
• Confirming appointments, communicating with clients and updating client records
• Resolving customer problems and complaints
• Providing clerical support to company employees by copying, faxing and filing documents