Miimetua Tiarua - Bradnock
Customer Service Representative
Auckland,Takanini
Summary
Accomplished professional with a proven track record at Entrada Travel Group, enhancing customer satisfaction through effective communication and swift problem resolution. Skilled in workflow optimization and staff assistance, I excel in high-pressure environments, ensuring precision and quality control. Achieved significant improvements in service delivery by leveraging data auditing and error detection capabilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Key Operator
Tip Top
02.2022 - 02.2023
- Attend meetings first thing in the morning to be aware and alert of what productions we will be doing for the week
- Have conversations with the production manager and line managers about our goals for the week and what task are needed to be executed
- Quickly supply packaging and ingredients by operating a fork hoist to 7 line productions and co operating with team leaders for extra needs
- Maintain cleanliness around loading area and office
- Co operate with machine operators by assisting in taking full pallets and replacing them with new empty pallets
Customer Service Representative
Entrada Travel Group (formerly Known as InterCity)
02.2010 - 12.2020
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Trained staff on operating procedures and company services.
- Delivered prompt service to prioritize customer needs.
Security Officer
Stategic Security / Red Badge
01.2006 - 01.2008
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Conducted regular patrols of key areas to spot and control security concerns.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Worked frontline for Concerts and special Events
Education
National Certificate - Business Administration
NZMA New Zealand Management Academies
Auckland, NZ08.2012
National Certificate - Contact Centre Operations
NZMA New Zealand Management Academies
Auckland, NZ03.2012
Skills
- Workflow Optimization
- Data auditing
- Information Verification
- Error Detection
- Report Preparation
- Accuracy and Precision
- Staff Assistance
- Quality Control
Certification
- Contact Centre Operations, NZMA - March 2012
- Business Administration, NZMA - August 2012
Timeline
Key Operator
Tip Top
02.2022 - 02.2023
Customer Service Representative
Entrada Travel Group (formerly Known as InterCity)
02.2010 - 12.2020
Security Officer
Stategic Security / Red Badge
01.2006 - 01.2008
National Certificate - Business Administration
NZMA New Zealand Management Academies
National Certificate - Contact Centre Operations
NZMA New Zealand Management Academies
- Contact Centre Operations, NZMA - March 2012
- Business Administration, NZMA - August 2012
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