Mii Taitapanui
Wellington,Wellington
Summary
Barista with 10 years in fast-paced coffee shop. Experience with iced and blended coffee drinks, preparing and serving food and flawless customer service. Barista knowledgeable in all aspects of coffee shop operations including impeccable customer service, staff management, supply ordering and creating a warm, welcoming environment. Personable and reliable Barista Lead successful at creating repeat customers with friendly service and excellent coffee preparation. Enthusiastic about promoting sustainably grown and fair-trade coffee.
Overview
12
12
years of professional experience
Work History
Cashier/ Sandwich Maker
Newtown bakery
wellington
02.2006 - 10.2009
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
- Maintained an atmosphere of enthusiastic customer service.
- Collaborated on hiring and termination decisions with management.
- Created and implemented an action plan to address cost control issues.
- Managed customer flow and backed up lines to reduce checkout wait time.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
Supervisor/Barista
Lazy Moe's Melton
Melton, VIC
02.2010 - 01.2014
- Made and served 50 café beverages per day with speed, quality and consistency.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Prioritized drink requests while managing interruptions.
- Complied with standards for merchandising, stocking and storing product.
- Cleaned counters, machines, utensils and seating areas daily.
Barista And Supervisor
Compass group wellington
wellington
03.2014 - 11.2017
- Made and served 100 café beverages per day with speed, quality and consistency.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Assisted staff in building their expertise of coffees, teas and merchandise.
- Trained 3 employees in 3 months.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Complied with standards for merchandising, stocking and storing product.
- Cleaned counters, machines, utensils and seating areas daily.
- Used signage and verbal communication to encourage recycling and composting.
Education
High School Diploma - undefined
Wellington East Girls College
Wellington, Wellington, New ZealandSkills
- Excellent math skills
- Exceptional customer service
- Opening and closing duties
- Strong communication skills
- Highly organized
- Quick learner
- Employee training
- Sandwich preparation
- Smoothie making
- Friendly and outgoing
- Cash handling
- Self motivated
- Excellent memory
Timeline
Barista And Supervisor
Compass group wellington
03.2014 - 11.2017
Supervisor/Barista
Lazy Moe's Melton
02.2010 - 01.2014
Cashier/ Sandwich Maker
Newtown bakery
02.2006 - 10.2009
High School Diploma - undefined
Wellington East Girls College