Mijal Patel
Upper Riccarton,Christchurch
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista
Wild Bean Cafe
Dallington, Christchurch
04.2021 - Current
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Prepared and served hot or cold beverages.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Operated cash registers to process customer payments.
- Restocked product displays based on demand and projected sales.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Described menu items to customers and suggested appealing products.
- Implemented feedback from customers to improve service quality and menu offerings.
Customer Service Representative/Administrative Assistant
BP Gas Station/ Wild bean Cafe
Dallington, Christchurch
02.2021 - Current
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Provided exceptional customer service to ensure customer satisfaction.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Developed positive relationships with customers through friendly interactions.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Mentored junior team members and managed employee relationships.
- Operated a variety of machinery and tools safely and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Maintained office supplies inventory by checking stock to determine inventory level.
Machine operator
02.2020 - 10.2020
- Operate tools in order to aid in the manufacturing process
- Ensuring efficient quality flows to minimize the wastage
- Work with others in order to complete the targets given
- Observe and follow company safety rules and regulations
- Switch to other machine if need to keep the flow fast paced
Checkout Operator/Grocery Team Member
New World
Waikanae, Wellington
04.2019 - 08.2019
- Set up checkout as directed by the Checkout Supervisor.
- Ensuring efficient customer flows to minimize customer waiting times.
- Processing all transactions efficiently and accurately, including club cards and coupons.
- Sign, scan, and register keys accurately to maximize the speed of transactions.
- Adhering to all Food Safety policies, procedures, and practices at all times.
- Adhering to all customer service, food safety, health and safety, food labeling, weights and measures, security, and confidentiality policies at all times.
- Completing other reasonable duties from time to time to ensure business continuity.
- Ensuring the full range of grocery products is available at all times, as well as identifying items requiring replenishment.
- Updating point-of-sale material as required, checking that all ticketing and labels display correct information.
- Merchandising and ticketing products as directed, and ensuring stock rotations are completed.
- Adhering to store standards of case cutting, stocking products, displays, cleaning, and handling procedures.
- Guiding customers to the items they need and demonstrating their use.
- Refilling shelves if needed.
- Facing and refilling drinks in the freezer.
- Guide customers whenever needed.
- Maintaining cleanliness in the store.
Education
Master of Business Administration -
Indukaka Ipkowala Institute of Management
05.2017
Bachelor of Commerce -
M.S. University
04.2015
Skills
- Computer literate (Microsoft Office)
- Recordkeeping strengths
- System implementation
- Strong teamwork
- Microsoft PowerPoint
- Coordination
- Service upselling
- Refund management
- Multitasking and organization
- Adaptive team player
- Retail store support
- Data entry
- Customer service
- Adaptability and flexibility
- Payment processing
- Hospitality and accommodation
- Microsoft outlook
- Product sales
- Task prioritization
References
- Mandeep Singh, +64223756006, Duty Manager, New World Waikanae
- Daphne Hodgson, +64274105543, Alto Packaging, Waltham, Christchurch
Affiliations
- Hiking
- Traveling
- Exploring Nature
- Arts
- Interior designing
Languages
English
Full Professional
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual
Punjabi
Limited
Certification
- NZ Car License
- Masters in Business Management
References
References available upon request.
Timeline
Barista
Wild Bean Cafe
04.2021 - Current
Customer Service Representative/Administrative Assistant
BP Gas Station/ Wild bean Cafe
02.2021 - Current
Machine operator
02.2020 - 10.2020
Checkout Operator/Grocery Team Member
New World
04.2019 - 08.2019
- NZ Car License
- Masters in Business Management
Master of Business Administration -
Indukaka Ipkowala Institute of Management
Bachelor of Commerce -
M.S. University
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