Mijash Hamal Thakuri
Auckland,New Zealand
Summary
With expertise in food and beverage management, I excel at orchestrating the logistics of supply restocking and upholding cleanliness standards in customer areas. A skilled team leader and bar staff trainer, I bring a hands-on organizational approach to ensure seamless operations.
Overview
6
6
years of professional experience
Work History
BAR MANAGER
The Grill - SkyCity Auckland
10.2023 - Current
- Hiring, training, scheduling, and supervising bartenders, servers, and support staff
- Monitoring and managing bar inventory, ordering supplies, and minimizing waste to optimize profitability
- Ensuring a positive customer experience, handling customer complaints, and maintaining a welcoming atmosphere
- Adhering to and enforcing legal and safety regulations related to alcohol service and other applicable laws
- Budgeting, tracking expenses, and maximizing revenue through promotions, pricing strategies, and cost control
- Developing and executing marketing strategies to attract new customers and retain existing customers
BAR MANAGER
The Grand Millennium Auckland
12.2022 - 10.2023
- Recruit, interview, hire and train new bar staff employees
- Handle customer complaints
- Advertise the daily, weekly, and monthly promotions of the bar
- Ensure staff is following all food control and safety regulations
- Create employee schedules based on expected customer numbers
BAR SUPERVISOR
The Grand Millennium Auckland
02.2022 - 12.2022
- Maintain appropriate staffing levels - hiring, terminations, maintain disciplinary documentation
- Ensure all security incidents, accidents and near misses are logged investigated and rectified to prevent future catastrophes
- Ensures the work area is ready for service with pre- and post-service checks completed
- Engages in guests' interaction in a sensitive and appropriate manner
- Supervision and direction of bartenders and bar backs
- Ensure standardisation and consistent beverage preparation, presentation, and quality
- Monitor and control bar beverage stocks and ensure efficient use of products
- Assist and direct wait staff when necessary
- Encourage teamwork and communication with bartenders and wait staff
BARISTA
Gloria Jean's
06.2020 - 02.2022
- Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments
- Preparing foods, such as sandwiches or baked goods, grinding and blending coffee beans, brewing coffee and tea, and serving items to customers
- Selling coffee and tea blends and brewing equipment, highlighting the differences between items, and educating customers about brewing methods
- Cleaning and restocking work and dining areas, emptying trash, and sanitizing equipment and utensils
- Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality
- Updating signage and displays to attract customers
- Taking inventory and replenishing items in display cases, at tables, or behind the counter
- Adhering to all food safety regulations and quality controls
BARTENDER
153 Ponsonby Junction
02.2021 - 05.2021
- Balanced daily registers and generated sales reports to support financial and administrative objectives
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships
- Worked with management to plan and implement special events to boost customer numbers and profits
- Advertised, marketed, and recommended drink options to guests to increase guest satisfaction
- Monitored patrons to keep alcohol consumption at designated levels
- Designed and implemented new cocktails to drive customer interest and sales numbers
BARTENDER
The Grand Millennium Auckland
11.2019 - 01.2021
- Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
- Interact with customers, take orders, and serve snacks and drinks
- Assess customers' needs and preferences and make recommendations
- Mix ingredients to prepare cocktails
- Plan and present bar menu
- Check customers' identification and confirm it meets the legal drinking age
- Restock and replenish bar inventory and supplies
- Stay guest focused and nurture an excellent guest experience
- Comply with all food and beverage regulations
FOOD & BEVERAGE ATTENDANT
1947 Eatery
09.2018 - 02.2019
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
Education
License Controller Qualification (LCQ) -
New Zealand School of Food and Wine
New Zealand Diploma in Hospitality Level 6 - Hospitality Administration and Management
Ignite Colleges
New Zealand Diploma in Hospitality Level 5 - Hospitality Management
The Professional Business and Restaurant School
01.2020
Skills
- Outstanding customer service
- Suggestive selling
- Safe serving knowledge
- Alcohol ordering
- Anticipating guest needs
- Cash register operation
- Employee training
- Maintaining a clean bar
References
Referees available on request
Timeline
BAR MANAGER
The Grill - SkyCity Auckland
10.2023 - Current
BAR MANAGER
The Grand Millennium Auckland
12.2022 - 10.2023
BAR SUPERVISOR
The Grand Millennium Auckland
02.2022 - 12.2022
BARTENDER
153 Ponsonby Junction
02.2021 - 05.2021
BARISTA
Gloria Jean's
06.2020 - 02.2022
BARTENDER
The Grand Millennium Auckland
11.2019 - 01.2021
FOOD & BEVERAGE ATTENDANT
1947 Eatery
09.2018 - 02.2019
New Zealand Diploma in Hospitality Level 6 - Hospitality Administration and Management
Ignite Colleges
New Zealand Diploma in Hospitality Level 5 - Hospitality Management
The Professional Business and Restaurant School
License Controller Qualification (LCQ) -
New Zealand School of Food and Wine
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