Mika Chang
Auckland,AUK
Summary
I am a dependable worker with professional experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. I maintain high-level customer satisfaction by smoothly resolving customer requests, needs and problems. A friendly retail professional with successful background in sales and marketing, driving sales-goal attainment and customer satisfaction through exceptional customer relations and sales abilities. Proficient in use of POS software.
Overview
3
3
years of professional experience
Work History
Telemarketer
Harcourts
Auckland
08.2023 - Current
- Answering and making calls, and delivering messages to agents.
- Delivering 200+ customer calls a day.
- Executed record filing system to improve document organisation and management.
Retail Sales Assistant
Karen Walker
Auckland
08.2022 - 10.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organised store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
Resene Sales Assistant
Resene Paints Limited
Auckland
01.2022 - 03.2023
- Helped customers locate paint products and checked store system for merchandise at other Resene stores.
- Assisted customers with prompt and polite support in-person and via telephone.
- Used consultative sales techniques to understand customer needs and recommend relevant paint products.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Dance Teacher and Choreographer
Auckland City School Of The Arts (ACSA)
Auckland
01.2022 - 12.2022
- Taught and explained choreography by breaking down steps and demonstrating moves.
- Planned routines for recitals and performances.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Provided constructive corrections to encourage students to learn steps and improve dancing.
Education
Bachelor of Architecture -
University of Auckland
Auckland, NZ2024
Epsom Girls Grammar School
Auckland, NZ2021
Skills
- Processing Payments
- Cash Handling
- Opening and Closing Procedures
- Customer Service
- Time Management
- Teamwork and Collaboration
- Adobe Photoshop
- Adobe Illustrator
- Adobe InDesign
- Rhino Programming Software
- Revit
- Call Documentation
- Warm Calling
Accomplishments
- Best Awards 2024 Student and Academic Finalist - Bronze Medal
- ShowQuest 2021 Captain - Bronze Medal
Languages
Chinese (Mandarin)
Limited
References
References available upon request.
Timeline
Telemarketer
Harcourts
08.2023 - Current
Retail Sales Assistant
Karen Walker
08.2022 - 10.2023
Resene Sales Assistant
Resene Paints Limited
01.2022 - 03.2023
Dance Teacher and Choreographer
Auckland City School Of The Arts (ACSA)
01.2022 - 12.2022
Bachelor of Architecture -
University of Auckland
Epsom Girls Grammar School
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