Mika Daigan Lumapas
22 Waiwera Crescent, Maupuia,WGN
Summary
Detail-oriented individual with exceptional communication, excellent time management, and problem-solving skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
Work History
Freelance Event Stylist
Party Glamour
08.2014 - Current
- Mentored junior stylists, providing guidance on techniques and industry best practices.
- Researched design trends, color combinations and new product releases.
- Successfully executed numerous events simultaneously, demonstrating excellent time management skills.
- Delivered consistently exceptional results under tight deadlines while maintaining grace under pressure in high-stress situations.
Freelance Wedding and Event Coordinator
Party Glamour
05.2013 - Current
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Making sure that the venue and other services and other services are in a good condition on the day of the event
- Coordinating with vendors such us florists, bakers, photographers, musicians, etc., to ensure that all details of the event are taken care of
- Scheduling meeting with clients and vendors to discuss specific details about the event
- Assisting the clients accordingly
Freelance Master of Ceremony/Event Host
Self-employeed
05.2013 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Making sure to make every event lively and memorable one
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Radio Host
Herbenna Incorporated
01.2025 - 05.2025
- Engaged listeners through social media platforms to increase station visibility.
- Produced creative radio segments focused on music, current events and lifestyle topics.
- Recorded and edited high-quality interviews and audio clips for broadcast.
- Adapted quickly to changing circumstances during live broadcasts, demonstrating professionalism and poise under pressure.
Customer Support Specialist
Happy Play Corp.
07.2024 - 07.2024
- Develop and implement initiatives to improve customer services.
- Analyze and summarize customer issues in order to prepare appropriate solutions/clarifications respond customers.
- Deliver prompt and professional solutions for customer inquires via phone, email, online chat etc.
Radio Disc Jockey
Zimzam Management Inc., - 107.5 WIN RADIO Cebu
08.2022 - 11.2023
- Balanced humor and professionalism during on-air banter, establishing a relatable connection with listeners that fostered ongoing engagement and loyalty.
- Collaborated with producers to develop new show concepts resulting in fresh content and higher ratings.
- Coordinated with other on-air personalities for smooth transitions between shows, ensuring seamless listening experiences for audiences around the clock.
- Participated in industry conferences or workshops to stay current with best practices in radio broadcasting techniques as well as emerging technology trends affecting the field.
- Ensuring the daily playlist schedule is completed on time.
- Playing commercials when needed
- Engaging with listeners present at the moment
- Organizing on-air competitions and questioning audiences
Customer Service Analyst
Concentrix
09.2022 - 01.2023
- Boosted sales revenue by skillfully promoting diverse service options.
- Answered constant flow of customer calls with minimal wait times.
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Provided information regarding charge accounts and loyalty programs.
- Deliver prompt and professional solutions for customer inquires via phone, email, online chat, etc.
Online English Teacher
51talk
04.2020 - 12.2021
- Worked with students between ages 5 and Upon grammar, pronunciation and sentence construction.
- Enhanced students'' language skills by focusing on reading, writing, speaking, and listening activities.
- Gently corrected student pronunciation and grammar to improve conversation skills.
- Boosted student confidence through tailored feedback and individualized support in areas of improvement.
- Designing and presenting educational material
- Tailoring lessons to accommodate differences in learning style and speed.
- Remaining knowledgeable about and respectful of cultural differences within the class.
- Assisting students with their technical difficulties, where possible.
Public Safety Telecommunicator
TaRSIER 117
07.2018 - 10.2019
- Participated in ongoing professional development opportunities to stay current on industry best practices and enhance job performance.
- Assisted in the development of training materials for new telecommunicators, resulting in increased preparedness and efficiency within the team.
- Provided lifesaving medical instructions over the phone to callers, stabilizing patients'' conditions until first responders arrived on scene.
- Managed multiple calls simultaneously while maintaining focus on each caller''s needs and providing essential support throughout each situation.
- Establishes communications systems by programming voice and data telecommunications network circuits and equipment.
Radio Disc Jockey
Bombo Radyo Philippines - 95.5 Star FM Cebu
05.2013 - 11.2014
- Assisted in planning station-sponsored concerts and festivals, attracting top talent to perform at these events for increased attendance rates.
- Mentored aspiring disc jockeys through internships or part-time positions within the station team, helping them build their skills while also developing a pipeline of future talent for the company.
- Promoted station events and contests on-air, driving participation from the local community and strengthening brand visibility.
- Worked closely with traffic departments to ensure timely delivery of sponsored spots, public service announcements, and other scheduled content within broadcast programming.
- Provided live coverage of local events, bringing exclusive content to listeners while simultaneously promoting community involvement.
- Voiced commercials for both local businesses and national brands, contributing to ad sales revenue growth over time.
- Utilized social media platforms to engage with listeners off-air, fostering a loyal fan base and extending the radio station''s digital presence.
- Engaged guests at special events by playing fun, lively songs and encouraging dancing.
- Played songs fitting station's format and monitored each song's length to avoid dead air.
- Interviewed show guests and moderated discussions.
- Played music tracks from playlists provided by station management.
- Announced station programming information, schedules and station breaks.
- Read prepared scripts for radio and television shows.
Customer Service Representative
Convergys
12.2013 - 08.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Data Analyst
Accenture
05.2012 - 12.2013
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Receiving disputes from the clients through emails and tickets
- Taking Outbound Calls to the clients for resolutions or actions taken with regards to their concerns.
- Reviewing clients data
Radio Disc Jockey
102.3 Kiss FM Bohol
11.2011 - 05.2012
- Increased audience reach by hosting various radio shows tailored to different demographics and interests.
- Improved overall sound quality by regularly maintaining studio equipment and troubleshooting technical issues as they arose.
- Updated music playlists frequently based on industry trends and audience preferences, ensuring a dynamic listening experience for all user groups.
- Conducted insightful interviews with musical artists, celebrities, and other guests, generating compelling conversations for listeners.
- Developed strong relationships with advertisers, leading to increased revenue through sponsored segments and promotional spots.
- Enhanced listener engagement by curating an eclectic mix of songs and incorporating listener requests.
- Participated in community events and fundraisers and professionally represented station.
- Found, researched, fact-checked and wrote scripts for relevant topics in local news.
- Built broadcast storylines to interest listeners and grow station audience.
- Conferred with advertising partners to develop and deploy effective promotional strategies.
- Collaborated with producers to develop new show concepts resulting in fresh content and higher ratings.
- Participated in industry conferences or workshops to stay current with best practices in radio broadcasting techniques as well as emerging technology trends affecting the field.
Radio Disc Jockey
102.3 HOT FM
04.2007 - 10.2011
- Contributed creatively during brainstorming sessions for promotional events or marketing campaigns, providing input that led to a cohesive brand identity and targeted messaging.
- Managed remote broadcasts from various locations outside of the studio environment, coordinating logistics such as setup/teardowns while delivering seamless programming experiences for listeners on-location or at home.
- Interviewed special guests and took callers' questions and song requests on air, using exemplary communication and client engagement skills.
- Operated studio equipment and produced show advertisements.
- Researched topics for comment and discussion.
- Answered listener calls regarding song requests, giveaways and commentary.
- Introduced upcoming broadcasts and guided audience through entertainment.
- Made promotional appearances at public events.
- Delivered exceptional programming to audience members by always researching events, guests, and programs thoroughly.
- Presented weather, news and commercials to listeners.
Field Reporter
RMN Cebu - DYHP 612
10.2010 - 07.2011
- Wrote and submitted accurate, engaging, and fact-checked stories.
- Researched and produced daily news reports.
- Demonstrated versatility as a reporter by covering diverse topics ranging from local politics to human interest pieces.
- Provided comprehensive coverage of community events, including town hall meetings, parades, and fundraisers, to keep viewers informed about local happenings.
News and Public Affairs Chief Director
USJR - University Campus Radio Station
06.2009 - 03.2010
- Planned, organized and administered comprehensive programs and projects related to daily operations and activities.
- Supervised work teams and motivated individuals to meet goals and objectives through stellar customer services.
- Established goals, evaluated programs and managed co-interns to achieve business objectives.
- Developing and directing organizational strategy
- Overseeing day-to-day business activities
FM Program Director
USJR - University Campus Radio
06.2009 - 03.2010
- Scheduled and supervised co-interns meetings to discuss new ideas and update participants on program details and milestones.
- Recruited and trained co-interns and volunteers to upgrade collective team skills.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Provided ongoing direction and leadership for program operations.
- Proven experience as program director or other managerial position
- Thorough understanding of project/program management techniques and methods
Education
Bachelor of Arts - Mass Communication
University of San Jose - Recoletos
Cebu City, Philippines10-2011
Qualifying For Teachers - Secondary Education Major in English
Bohol Northeastern College
Ubay Bohol, Philippines03-2015
Bachelor of Science - Elementary Education
Bohol Northeastern College
Ubay Bohol, PhilippinesHigh School Diploma -
Holy Child Academy`
Ubay Bohol, Philippines03-2007
Skills
- Computer Literate
- Hosting Events
- Innovative Ideas
- Event Venue Styling
- Entertainment coordination
- Invitation design
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Adaptability and flexibility
Timeline
Radio Host
Herbenna Incorporated
01.2025 - 05.2025
Customer Support Specialist
Happy Play Corp.
07.2024 - 07.2024
Customer Service Analyst
Concentrix
09.2022 - 01.2023
Radio Disc Jockey
Zimzam Management Inc., - 107.5 WIN RADIO Cebu
08.2022 - 11.2023
Online English Teacher
51talk
04.2020 - 12.2021
Public Safety Telecommunicator
TaRSIER 117
07.2018 - 10.2019
Freelance Event Stylist
Party Glamour
08.2014 - Current
Customer Service Representative
Convergys
12.2013 - 08.2014
Freelance Wedding and Event Coordinator
Party Glamour
05.2013 - Current
Freelance Master of Ceremony/Event Host
Self-employeed
05.2013 - Current
Radio Disc Jockey
Bombo Radyo Philippines - 95.5 Star FM Cebu
05.2013 - 11.2014
Data Analyst
Accenture
05.2012 - 12.2013
Radio Disc Jockey
102.3 Kiss FM Bohol
11.2011 - 05.2012
Field Reporter
RMN Cebu - DYHP 612
10.2010 - 07.2011
News and Public Affairs Chief Director
USJR - University Campus Radio Station
06.2009 - 03.2010
FM Program Director
USJR - University Campus Radio
06.2009 - 03.2010
Radio Disc Jockey
102.3 HOT FM
04.2007 - 10.2011
Bachelor of Arts - Mass Communication
University of San Jose - Recoletos
Qualifying For Teachers - Secondary Education Major in English
Bohol Northeastern College
Bachelor of Science - Elementary Education
Bohol Northeastern College
High School Diploma -
Holy Child Academy`
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