Mikaela Antiporda

· Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.

· Processed transactions accurately while maintaining a high level of customer service.

· Increased sales by building strong customer relationships and providing excellent service.

· Helped customers locate products and checked store systems for merchandise at other sites.

· Involved in training to allow efficient Sales and recommendation of shoes

· Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

· Remained calm and poised in a high-stress, dynamic environment to promote service to customers and staff.

· Met and exceeded sales targets consistently, contributing to overall team success.

· Established rapport with customers using active listening and interpersonal skills.

· Boosted store revenue through upselling and cross-selling techniques.

· Involved with Closing store and ensuring store is tidied up and EOD tasks

• Involved in strategic planning for Raise your Voice event 2025, while collaborating with other members of the committee
• Wrote briefing papers that outlined the events and allow training for volunteers
• Introduced new ideas and proposals for different workshops and activities to be done in the event
• Used researching skills to find relevant information and resources in order to source education materials to be used for discussion and debate in the event
• Facilitated professional development opportunities for staff members, fostering a culture of continuous growth and improvement within the educational community.
• Fostered critical thinking skills through project-based learning initiatives that emphasized real-world applications of course material.

· Maintained a clean and organized checkout area, ensuring apositive shopping experience for patrons.

· Worked flexible schedule and extra shifts to meet business needs.

· Helped customers complete purchases, locate items, and join reward programs.

· Provided exceptional service to customers, promptly addressing concerns and answering inquiries.

· Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

· Effectively resolved customer complaints by taking prompt action to address issues head-on and find suitable solutions.

· Organized items on shelves to help customers locate products easily and quickly.