Mikaela Winiata
Summary
Dynamic professional with proven expertise in customer service and inventory management, honed at KFC. Excelled in enhancing operational efficiency and guest satisfaction through effective team collaboration and precise cash handling. Adept at food safety protocols, ensuring quality standards. Recognized for resolving customer issues swiftly, contributing to a 20% increase in positive feedback.
Overview
5
5
years of professional experience
Work History
Crew Member
BP
Dannevirke, Dannevirke
03.2024 - Current
- Provided exceptional customer service while supporting fuel and convenience store operations to enhance customer satisfaction.
- Processed transactions and handled customer inquiries at cash register, contributing to streamlined operations and positive customer experiences.
- Ensured cleanliness and organization of work areas to uphold safety standards and create a welcoming environment.
Relief Milker
Flemming’s Dairy
Dannevirke, Dannevirke
01.2021 - 02.2024
- Operated milking machines efficiently during scheduled milking sessions.
- Coordinated breaks to maintain team efficiency and workflow
- Cleaned milk shed and yard to ensure readiness for next milking
- Set up breaks to support team schedule
- Assisted in conducting herd testing procedures
Crew Member/Store Manager
KFC
Dannevirke , Dannevirke
08.2021 - 04.2022
- Assisted customers with orders and inquiries promptly.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Interacted pleasantly with guests to deliver quality customer service.
- Served food quickly for positive guest experiences.
- Handled cash transactions accurately at the register.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Trained new crew members on operational procedures and standards.
- Collaborated with team members to ensure efficient service flow.
- Managed inventory by restocking supplies as needed.
- Organized and restocked supplies to support operations and team productivity.
- Maintained cleanliness in work areas and dining spaces.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Operated kitchen equipment to cook and assemble meals.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Resolved customer complaints in a professional manner.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Prepared food items following safety and quality standards.
Education
Dannevirke High School
Dannevirke, DannevirkeSkills
- Customer service
- Cash handling
- Food preparation
- Inventory management
- Food safety
- Customer transactions
Timeline
Crew Member
BP
03.2024 - Current
Crew Member/Store Manager
KFC
08.2021 - 04.2022
Relief Milker
Flemming’s Dairy
01.2021 - 02.2024
Dannevirke High School