Mikaelah Rehutai

• Received New Comer of the Year Award 2023 presented by our Deputy Chief Executive and Chief Information Officer at the NZ Police IT Awards Ceremony
• Promotes responsibility, accountability, integrity and quality within the change management lifecycle to stakeholders
• Assist in the running of the Change Advisory Board (CAB) meetings, and ensures the CAB agendas and minutes are prepared and distributed in a timely fashion
• Promotes a professional customer-focused service delivery culture that is service-based and aligned with current IT industry best practices
• Maintain a forward schedule of changes for all approved changes
• Represented and presented Police Change Management in a Service Management Conference held with Spark - March 2024
• Contributes to Change Management including assessing changes, authorising changes, reviewing changes and scheduling changes – i.e. Maintaining the Change Management Lifecycle, for both internal and external vendors and partnerships
• Maintain an overview of all RFCs and facilitates action or escalates, as required.
• Identified impacted parties, business partners and resources required for planned changes.
• Developed and delivered change management support documentation and manuals.
• Identifies and implements continual service improvement strategies for reducing failures for change
• Maintains excellent relationships with ICTSC teams to facilitate the on-boarding of changes, the resolution of any issues and the continuous flow of change information between stakeholders
• Ensures that all changes are recorded, tracked, updated, and managed through their lifecycle
• Identifies and implements continual service improvement strategies for reducing failures for change
• Created and optimized records management strategies to coordinate and protect information.

Casual Bar Staff Contractor for Homegrown Festival 2024 and Freg Again Gig 2024 hosted at Waitangi Park in Wellington

• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Served high customer volumes during festival.
• Ensuring all ID's are checked and customer is not intoxicated prior to serving alcohol
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.

Provides administrative support and advice in Human Resources Management within the Human Resources Service Centre

• Created and completed personnel action forms for hires, terminations and position movements.
• Contributes to and assist in implementation of Human Resource Projects such Kronos Migration and Field Training Officer Constabulary Project 2023. I was also the only HR assistant responsible for the Tasman, Southern and Canterbury district personnel files.
• Representative of HR Hub in charge of hosting District/Workgroup Meetings in 2023 to provide insight on HR processes and how we connect together in business.
• Ensuring all services results and complaints are met with professional, customer friendly and timely response
• Assisted with meetings and presentations within company
• Knowledge and Experience in MyPolice Specialist, SAP and Successfactors Applications
• Apply Policy and Procedures as set out by Police National Headquarters and Service Centre Manager
• Became an HR Vetting Lead for New Zealand Police Headquarters responsible for Vetting Internal, External, snd Agency Vetting using the Police Vetting System, Real ME and SuccessFactors.
• Managing permanent appointments, staff designations and leave.
• Manages District Personal Files and Staff
• Directed and Mentored Vetting Training for 12 Team Members across New Zealand via MS Teams or in-person.
• Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
• Responded to employee inquiries regarding benefits and other HR topics.

Bar Staff Member at Homegrown Festival serving Customer alcohol and non-alcohol beverages.

• Kept bar presentable and well-stocked to meet customer needs.
• Processed Eftpos Transactions and Served alcohol and non-alcohol beverages to Customers
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
• Collaborated with staff members to enhance customer service experience and exceed team goals.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Decreased waste, following strict recipes and drink measurement protocol.

Providing 24/7 ICT Support to a large number of internal employee's with over 1000 applications working within a team of 30.

• Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
• ITIL Knowlegde and Experience
• End User Support: Such as Software and Hardware Assistance in MS office, Ms Azure, RSA Console, SAP, Windows 8.1/10, ServiceNow and much more.
• Able to Adapt Quickly and work across different systems and software depending on Customer Incident or Request.
• Responsible for own workloads and managing queue work such as updating/resolving tickets in organized queues for example: Priority 1 Severity Tickets to Radio Enable/Disable, Emails and My Groups Work Queues.
• Engaged in user support interactions via telephone, chat and email platforms.
• Troubleshooting Windows, Microsoft Office and New Zealand Police Software/Hardware Incidents and Request
• Knowledge and Experience in Remote Security Access (RSA) such as: enabling/disabling tokens, re-assigning new tokens and troubleshooting Remote Access Incidents.
• Fair understanding of SAP Systems.
• Troubleshooting Mobility, Hardware and Application based faults at Service Desk level such as: Laptops, iPhones, Deskphone's, PC Monitors, Webex Smart boards and Police Radios.
• Assisting other colleagues where needed with incidents/requests.
• Providing knowledge, assistance, training and process flows to Team Members
• Communicating with internal teams such as MyPolice Specialist, Application Support, Infrastructure Teams etc and external vendors such as Hexagon, Spark, Vodafone etc for further ticket resolution or advice
• Knowledge around ITSM tool - ServiceNow
• Actively Managing Service Desk Queues ensuring any unresolved/urgent jobs are escalated to appropriate teams/external vendors or resolved at first point of contact
• Improved customer service rankings by quickly resolving issues to improve overall satisfaction.

• Greeted customers and helped with product questions, selections and purchases.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Opened and closed store independently and prepared nightly bank drop for manager.
• Increased sales by 10% offering advice on purchases and promoting additional products.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Helped customers complete purchases, locate items and join reward programs.
• Issued receipts and processed refunds, credits or exchanges.
• Stocktake: Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Answered customer questions and provided detailed product information.

• Excelled and became a Kerastase Brand Ambassador: Attending workshops to gain knowledge for New Products and Ranges.
• Mentored and Trained new Team Members such as Apprentices in Color Work and Salon Processes
• Maintained and offered highly skilled and diverse Salon Services to Regular Clients of up to 20+ regular Clients while handling new walk-in clients weekly
• Applied specialized color techniques to create makeovers from natural to theatrical
• Promoted and sold salon services and products resulting to achieved KPI Targets.
• Educated Clients about products and self-maintenance for healthy hair based on needs and preferences
• Conducted Client Consultations to understand Client's desired Hair Goals and current concerns.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Ensured Salon is Clean and Maintained in between color and cut Services
• Knowledge of Rodney Wayne System, Booking Software and Salon Banking such as Float, Total Banking for day and ensuring Banking System is up to date with correct information and reports.
• Shampooed, Conditioned and rinsed clients hair using Salon Exclusive products while educating clients on product benefits increasing Kerastase by 50% Sales
• Maintaining regular client files and ensuring they are kept up to date with latest in-salon services

• Prepared and mixed color formulas for clients hair.
• Massaged client's scalp during shampoos.
• Helped prepare clients for requested hair services.
• Greeted clients to salon with warmth and professionalism for consistent positive first impressions.
• Kept Salon and Salon Tools Clean while keeping on top of Towel Laundry
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Ensured clients had fresh beverages and magazines during services

Casual Stocktake for Bunnings Warehouse this was due to a Netball Club Fundraiser. This helped raise funds for our Club and Team Fees for the Netball Season.

• Conducted inventory and restocked items
• Recorded information, shortages, and discrepancies to keep records current and accurate.