Mikala Graves

• Worked successfully with a diverse group of coworkers to accomplish our KPIs, either for the week or our year-to-date budget.
• Assisted with customer requests and answered questions to improve satisfaction. Completed returns and exchanges of products to customer requests.
• Organized product displays to enhance visual appeal and customer engagement. By also analyzing sales trends to adjust merchandising strategies effectively and boost performance.
• Maintained updated knowledge through continuing education and advanced training. Teaching our new employees how to use the till, the regular brand standards, and customer service.

Reference- Marina Nottingham 027 868 4416

• Prepared students for competitions using clear instructions and customized instructional techniques to serve the needs of students with various learning styles, abilities, and targets.
• Promoted self-esteem with an encouraging approach, built confidence in students' abilities, and helped students develop social and communication skills through dance classes.
• Taught diverse dance forms through individual lessons and group sessions.
• Maintained student progress using regular assessments and personalized instruction, while also motivating students with a fun, engaging teaching style, and positive reinforcement for excellence in technique.
• Kept up to date in dance discipline, and implemented changes to routines and curriculum.
• Reference: Lisa Wilkinson - admin@rasaschoolofdance.com

• Maintained visual standards by organizing displays according to brand guidelines.
• I became skilled in product knowledge, learning about security protocols, which enhanced my ability to work independently.
• Becoming more aware of cultural differences in etiquette, communication styles, and expectations. Helping me avoid misunderstandings and provide better customer service.
• Developing skills in clear, simple communication is important due to a language barrier sometimes.

• Maintained customer satisfaction, quickly resolving issues and offering expert assistance, while also recommending merchandise to suit specific customers.
• Removed dust and dirt from items, regularly cleaning the store. Keep store shelves, racks and bins presentable with resets.
• Drove sales success by building displays and merchandising products.
• Verified shift sales with cash count, and drawer balancing.
• Greeted customers and asked questions to assess their needs.
• Confirmed prices and processed payments to complete sales.
• Reference: Andre Johnston - 027 426 3894

• Helped guests sign in upon arrival and sign out when exiting the premises, while manning security stations and preventing unauthorized access.
• Warned guests of rule infractions or violations and apprehended or evicted violators from premises.
• Used radio and other communication devices to keep in regular touch with other security guards and controllers.
• Checked personal bags, and incoming and outgoing shipments with wands, metal detectors, and hands-on inspections.

• Maintained cleanliness of production, staging and storage areas by removing waste and unneeded materials to create a safe work space and reduce production errors.
• Moved products to appropriate stations for further processing, labeling, and packaging.
• Performed manual labor tasks according to detailed instructions from supervisors.
• Resolved defects by correcting products and removing substandard items from the line.
• Reference: Rachel Smith - 027 208 9951