MIKAYLA THOMPSON
Christchurch
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Assistant
Dotti Riccarton
Riccarton
08.2024 - Current
- Sales Assistant, this position really put my customer service into action
- Working on till, fitting rooms, organizing clothes and greeting customers
- I found that I excelled in the social side of customer service and proved my commitment to my workplace by engaging and creating great sales during my shifts
- I aimed to not only keep UPT and ATV high but also meet the budget and improve the store's reputation
Dance Teacher
Jete Dance Studio
Parklands
09.2020 - Current
- My responsibility is to open the studio, ready for lessons, class planning, and teaching my classes multiple days a week.
- On top of this, it also includes choreographing competition routines, solos, group dances, etc.
- The age range I worked with was from 5 to 15 years old.
- Motivated students to practice regularly and strive for improvement.
- Established performance goals for students, guiding them in developing technique, expression, and stage presence.
- Adapted teaching style for students of different ages and experience, ranging from beginner to advanced skill levels.
Mansfield House Leader
Avonside Girls High School
02.2023 - 12.2023
- Organizing and presenting school assemblies
- Organizing events
- Designing presentations
- Responsible for student care and well-being
- Management meetings with house heads and principal - Service hours achieved with excellence
Barista
Christchurch School of Gymnastics
10.2022 - 08.2023
- Customer service, a friendly and welcoming presence, taking orders, crafting a variety of hot beverages, cleaning down the machine, and serving area.
- Maintained a clean and organized workspace, enabling coworkers to locate resources and products.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Managed cash register and processed transactions with accuracy and integrity.
Babysitting
Andrea Maher (mother of children)
01.2022 - 01.2023
- Looking after three children, ages ranging from four to twelve years old.
- Duties include cooking a meal for the children, entertaining them, reading with them, and following a bedtime routine.
- I enjoy being around children and making sure that they're having a fun time.
- Developed trusting relationships with both parents and children through consistent interaction throughout babysitting engagements.
Education
Bachelor of Science - Biology And Psychology
University of Canterbury
Christchurch, NZp01.2024
NCEA LEVEL 3 -
Avonside Girls High School
Christchurch12.2023
CUSTOMER SERVICE COURSE -
Avonside Girls High School
Christchurch12.2022
BARISTA COURSE -
Avonside Girls High School
Christchurch, NZ12.2022
Skills
- Customer service
- Cash handling
- Product knowledge
- Conflict resolution
- Team collaboration
- Time management
- Goal setting
- Event organization
- Choreography planning
- Store opening and closing
- Stock replenishment
- Retail metrics and goals
- Teamwork
- Customer needs assessment
- Sales and promotions
- Loyalty program promotion
- Point of sale operation
- Register opening and closing
- Money management
- Stock management
- Creative thinking
- Honest and dependable
- Attention to detail
- Store policies and procedures
- Persuasive sales
- Class planning
- Child development
- Public speaking
References
- Laura Jefferies, Jete Studio owner, admin@jetedance.co.nz
- Jietong Xing, AGHS teacher, jxing@avonside.school.nz
Affiliations
- Creative with art and anything regarding crafts
- Enthusiastic about helping people and the places they'll go in the future
Accomplishments
- Senior house leader
- Graduated high school with an excellent endorsement in English
Certification
- learner's driving license
Languages
English
Full Professional
References
References available upon request.
Timeline
Sales Assistant
Dotti Riccarton
08.2024 - Current
Mansfield House Leader
Avonside Girls High School
02.2023 - 12.2023
Barista
Christchurch School of Gymnastics
10.2022 - 08.2023
Babysitting
Andrea Maher (mother of children)
01.2022 - 01.2023
Dance Teacher
Jete Dance Studio
09.2020 - Current
Bachelor of Science - Biology And Psychology
University of Canterbury
NCEA LEVEL 3 -
Avonside Girls High School
CUSTOMER SERVICE COURSE -
Avonside Girls High School
BARISTA COURSE -
Avonside Girls High School
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