Mike Gallagher
Summary
Hardworking, process oriented and people focused professional with a foundation in law, accounting and finance, and a proven track record in elite customer service and stakeholder management. A natural leader with quick instincts, strong communication skills and the drive to succeed. Organised, with a good attitude and willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
Work history
Hotel Management/Kitchen Management/Chef
Four Seasons Hotel Group
Dublin, Ireland
09.2007 - 06.2014
- Fostered positive working relationships and effective communication practices with guests and team members.
- Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
- Wrote end of shift reports to facilitate service continuity.
- Monitored safety and hygiene standards throughout food preparation processes against HACCP criteria.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation methods.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
Bar/Restaurant Manager & Security Coordinator
The Pearson Pub (Whitby)
Toronto, Canada
10.2018 - Current
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Monitored health and safety measures for guaranteed compliance.
- Designed and implemented training to further develop staff based on business goals.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
Factory Worker & Machine Operator
Sobeys (Whitby)
Toronto, Canada
12.2020 - 06.2022
- Displayed versatility during the Covid pandemic when my regular job was shut down. I transitioned for 18 months into a new industry as a factory worker. I did this because I wanted to contribute to society during the pandemic, earn a paycheck and develop new skills and personal connections in a new environment. It was a great opportunity for personal growth, professional development and life experience which I am deeply grateful for.
- Packaged orders with excellent presentation skills.
- Liaised with engineering team to resolve breakdowns.
- Controlled factory equipment to exceed daily production targets.
Bartender then Manager & Security Coordinator
Mount Brewing Co. Bar (Now called 'Brew Co')
Mount Maunganui, New Zealand
06.2015 - 03.2017
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Designed and implemented training to further develop staff based on business goals.
- Monitored health and safety measures for guaranteed compliance.
- Planned revenue generation strategies designed for growth.
- Organised financial and operational data to help with yearly budgeting and planning.
Various other hotel and bar/restaurant jobs
Hotels/Bars/Restaurants
New York City/Toronto/Dublin, USA/Canada/Ireland
06.2007 - 10.2018
- Utilised my skills in hotel management and hospitality to travel overseas and experience new cultures, traditions and communities. Sought out opportunities for personal growth and development.
Education
Bachelor of Business - Accounting/Finance/Economics/Statistics/Business Analytics
University College Dublin
Dublin/Ireland 09.2006 - 06.2010
Bachelor of Law -
University College Dublin
Dublin/Ireland 09.2006 - 06.2010
Level 5 Certificate -
Irish High School State Exams
IrelandSkills
- Food, beverage and security best practices
- Food, beverage and security law understanding
- Quality Control Processes
- Raw Materials Review
- Root Cause Analysis
- Data recording
- Leadership in accountability and communication with staff and contractors
Hobbies
Avid rugby player and athlete. Occasional free diver. I enjoy reading, live music, solving puzzles and hiking in nature with friends and family.
Timeline
Factory Worker & Machine Operator
Sobeys (Whitby)
12.2020 - 06.2022
Bar/Restaurant Manager & Security Coordinator
The Pearson Pub (Whitby)
10.2018 - Current
Bartender then Manager & Security Coordinator
Mount Brewing Co. Bar (Now called 'Brew Co')
06.2015 - 03.2017
Hotel Management/Kitchen Management/Chef
Four Seasons Hotel Group
09.2007 - 06.2014
Various other hotel and bar/restaurant jobs
Hotels/Bars/Restaurants
06.2007 - 10.2018
Bachelor of Business - Accounting/Finance/Economics/Statistics/Business Analytics
University College Dublin
09.2006 - 06.2010
Bachelor of Law -
University College Dublin
09.2006 - 06.2010
Level 5 Certificate -
Irish High School State Exams
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