Michael Kavanaugh
Tauranga,BOP
Summary
I am very motivated person with a lot of drive to be the best I can be. I can work under any pressure in a team or on my own. i have very good time management and people skills. I strive on helping those in need and coming up with solutions to help Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
22
22
years of professional experience
Work History
Service Technician
hrv bop ltd
Tauranga, Tauranga
06.2020 - 02.2024
- Resolved software-related issues by troubleshooting programs and applications.
- Tested repaired items to ensure functionality before returning them to customers.
- Inspected equipment for proper operation and safety hazards prior to use.
- Assisted with installation projects at both residential and commercial sites.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Diagnosed problems and determined solutions for various customer issues.
- Maintained accurate records of service calls, repairs, and parts used.
Customer service role / call outs
Guild and spence
03.2019 - 07.2020
- Time management, Providing solutions to customers, Installing heat pumps residential
- Identified opportunities to cross-sell additional products or services.
- Answered incoming customer calls promptly, providing courteous and professional service.
- Suggested process improvements that could enhance the quality of our customer service operations.
- Adhered to all safety regulations within call center environment.
- Maintained confidentiality of sensitive customer information at all times.
- Answered incoming customer inquiries in a timely and professional manner.
Reading plans for duct work
Sheet Metal Services
05.2015 - 09.2016
- Driving company vehicle, Working under pressure to meet deadlines, Working in a group and individually on various tasks
- Managed daily operations within the loading dock area including scheduling labor resources and assigning tasks accordingly.
- Processed incoming and outgoing shipments in accordance with established procedures.
- Ensured that all packages were properly secured on trailers before departure.
- Performed inventory control activities to ensure accurate stock levels.
- Verified accuracy of carrier paperwork upon completion of each load.
- Provided customer service assistance by answering questions regarding product availability, pricing, order status.
- Maintained records of all incoming and outgoing shipments accurately.
Customer Service Role / Call Outs
Trade staff
12.2014 - 05.2015
- Laboring jobs, Driving jobs
Picking and packing for supermarkets
Hellers tasty
09.2012 - 07.2014
- Working under pressure, Time management
- Tracked production output data to identify areas of improvement in order to maximize efficiency and reduce costs.
- Collaborated with sales team members to develop effective marketing strategies.
- Monitored and maintained quality control standards for all products, ensuring that all items meet customer specifications.
- Participated in trade shows as a representative of the company's products.
- Established work schedules for employees based on workloads and customer demand.
- Inspected finished goods for defects or discrepancies in order to maintain quality assurance standards.
Brick laborer
Massey masonry
11.2011 - 08.2012
- Measuring and cutting bricks, Mixing mortar, Working under pressure to meet deadlines
- Stacked materials at job sites in an organized manner.
- Loaded, transported and unloaded bricks to job sites.
- Assisted with the installation of brick walls.
- Performed minor maintenance on tools used in bricklaying activities.
- Measured and cut bricks using a saw or hammer and chisel.
- Used trowels, levels, line blocks and other tools to spread mortar evenly between layers of brickwork.
- Inspected completed work for quality assurance purposes.
- Ensured all safety guidelines were followed while performing tasks.
- Mixed mortar according to specific instructions.
- Cleaned up debris from job site after completion of project.
- Protected finished surfaces from damage during construction process.
Mechanic work
Street systems automotive
05.2011 - 09.2011
- Opening and closing the shop, Customer service, Grooming and having customers car ready on schedule
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
- Researched parts availability from vendors in order to complete repairs efficiently.
- Assisted fellow mechanics when necessary during complex repairs.
- Installed new or rebuilt engines into vehicles following manufacturer's instructions for installation procedures.
- Tested components with appropriate instruments to ensure proper operation.
- Consulted with customers regarding service options available based upon their needs.
- Ensured safety protocols were followed while working on vehicles.
- Maintained accurate records of work performed in accordance with company standards.
- Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
Customer service role / call outs
Hrv Home ventilation systems
02.2008 - 12.2010
- Cash handling, Driving company vehicle, Providing solutions to customers
- Provided feedback on trends observed from customer interactions which could be used for further training purposes.
- Identified opportunities to cross-sell additional products or services.
- Answered incoming customer calls promptly, providing courteous and professional service.
- Suggested process improvements that could enhance the quality of our customer service operations.
- Responded to customer emails and live chats regarding product information and services.
- Maintained confidentiality of sensitive customer information at all times.
- Conducted outbound follow-up calls when needed for clarification or additional information.
- Answered incoming customer inquiries in a timely and professional manner.
- Participated in team meetings to discuss new initiatives or updates related to products or services.
- Maintained detailed records of customer interactions, transactions, comments and complaints.
- Assisted customers with product inquiries, orders, and complaints in a timely manner.
Painting cork tiles
Cork concepts
07.2007 - 11.2007
- Advertising
- Measured walls, floors and ceilings to ensure accurate tile placement.
- Installed backer boards and waterproofing membranes as necessary.
- Assisted in loading and unloading materials from delivery vehicles at job sites.
- Cleaned up job sites after completion of tiling works including disposal of waste materials.
- Ensured compliance with safety regulations while carrying out tiling works.
- Laid out tiles according to design specifications in a neat pattern.
Dealing with customers requirements
Professional Graphics
04.2006 - 05.2007
- Printing to precision and on a time frame, Run a small team
- Facilitated brainstorming sessions with stakeholders to identify business objectives and functional requirements.
- Gathered feedback from users during testing cycles and updated documentation accordingly.
- Maintained an up-to-date repository of all project deliverables including documents, reports, presentations.
- Reviewed system designs to ensure that the proposed solution meets customer needs.
Cash handling
Hrv home ventilation systems
11.2004 - 01.2006
- Driving company vehicle, Installing ventilation systems
Working in a small team around Auckland wide
Paton Roofing
06.2002 - 09.2003
- Driving company vehicle, Laying rubber membrane for water proofing commercial and residential
Customer service role / call outs
Hrv Home ventilation systems
07.2020
- Cash handling, Driving company vehicle, Providing solutions to customers
Painting commercial car parks and other jobs
Bay Road Markers
09.2016
- Driving company vehicle, Working under pressure to meet deadlines, Working in a group and individually on various tasks
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Customer service role / call outs
Hrv Home ventilation systems
08.2014
- Cash handling, Driving company vehicle, Providing solutions to customers
- Identified opportunities to cross-sell additional products or services.
- Answered incoming customer calls promptly, providing courteous and professional service.
Customer service role / call outs
Exterior care ltd
- Cleaning and matance on customer houses, Driving company vehicle, Providing solutions to customers
- Identified opportunities to cross-sell additional products or services.
- Suggested process improvements that could enhance the quality of our customer service operations.
- Responded to customer emails and live chats regarding product information and services.
- Maintained confidentiality of sensitive customer information at all times.
Education
Bounce Back Ware House Traning
New Lynn, NZ08-2001
Massey High School
Massey, NZ02-2000
Whenuapai Primary
Whenuapai Auckland12-1998
Skills
- Customer service
- Call outs
- Cleaning and maintenance
- Driving company vehicle
- Providing solutions to customers
- Cash handling
- Time management
- Installing heat pumps residentially
- Painting commercial car parks and other jobs
- Working under pressure to meet deadlines
- Working in a group and individually on various tasks
- Reading plans for duct work
- Laboring jobs
- Mechanic work
- Opening and closing the shop
- Grooming and having customers' car ready on schedule
- Picking and packing for supermarkets
- Brick laborer
- Measuring and cutting bricks
- Mixing mortar
- Advertising
- Dealing with customers' requirements
- Printing to precision and on a time frame
- Running a small team
- Installing ventilation systems
- Laying rubber membrane for waterproofing commercial and residential buildings
- Engineering and industry training
- Bounce back training
- 3D printing
- People skills
- Photography
- Creating replica cars
- Soccer
- Customer Service
- Equipment Troubleshooting
- System Installation
- Client Relationship Management
- Installation and Repair
- Professional and Courteous
- Analytical Thinking
- Mechanical abilities
- Maintenance and repair
- Attention to Detail
- Inventory Management
- Punctual and Reliable
- Flexible and Adaptable
- Customer Relationship Management
- Work with Minimal Supervision
- Valid Driver's License
- HVAC Systems
- Worksite preparation
- Safety Management
- Reliability
- Team building
- System repairs
- Self Motivation
- Organizational Skills
- Teamwork and Collaboration
- Adaptability and Flexibility
- Active Listening
- Time Management
Additional Information
I have been doing photography for 10 years now. I also 3D print and create replica cars for customers.
Personal Information
Date of Birth: 08/28/85
References
hrvTrainingTraningTraningWhenupaimatanceHrv, Jono Montgomery, 021449190
Aria Gardens, Beverly, (09)4157035
Bay Road Markers, Barry, 0274999081
Hobbies and Interests
- Photography
- Cars
- Sports
- automotive
Affiliations
- automotive photographer
- car modeling for sale
Timeline
Customer service role / call outs
Hrv Home ventilation systems
07.2020
Service Technician
hrv bop ltd
06.2020 - 02.2024
Customer service role / call outs
Guild and spence
03.2019 - 07.2020
Painting commercial car parks and other jobs
Bay Road Markers
09.2016
Reading plans for duct work
Sheet Metal Services
05.2015 - 09.2016
Customer Service Role / Call Outs
Trade staff
12.2014 - 05.2015
Customer service role / call outs
Hrv Home ventilation systems
08.2014
Picking and packing for supermarkets
Hellers tasty
09.2012 - 07.2014
Brick laborer
Massey masonry
11.2011 - 08.2012
Mechanic work
Street systems automotive
05.2011 - 09.2011
Customer service role / call outs
Hrv Home ventilation systems
02.2008 - 12.2010
Painting cork tiles
Cork concepts
07.2007 - 11.2007
Dealing with customers requirements
Professional Graphics
04.2006 - 05.2007
Cash handling
Hrv home ventilation systems
11.2004 - 01.2006
Working in a small team around Auckland wide
Paton Roofing
06.2002 - 09.2003
Customer service role / call outs
Exterior care ltd
Bounce Back Ware House Traning
Massey High School
Whenuapai Primary
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