Microsoft Excel (incl VBS)
Mike Tautua
Logistics Professional
East Tamaki,AUK
Summary
Seasoned management professional successful at establishing excellent working relationships with customers, employees, vendors and contractors.
Strong leadership and problem-solving capabilities, dedicated to streamlining operations to decrease costs and promote organizational efficiency. Able to collaboratively and independently apply sound decision-making and judgment skills to positively impact company success.
An encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in leveraging systems and technology to assist decision-making.
Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Business Operations Manager
Zalense Optimise
Auckland, Auckland
05.2020 - Current
- Devised strategies to reduce cost, improve efficiencies and drive profitability.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Developed communication platforms to manage robust relationships with new clients and projects.
- Trained new hires, providing relevant information and insight into corporate policies and procedures.
- Initiated and boosted relationships with multiple clients' SCM teams to ensure on-time, in-spec outcome delivery.
- Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
- Oversaw day-to-day business operations on facility floor.
- Spearheaded multiple new facility set ups and transfer projects whilst ensuring impacts to customer S&OP activities were minimised.
- Recruited, hired, mentored and trained 50+ staff on business procedures, policies, duties and customer care methods - including establishing key internal functions and outline scope of positions for new business.
- Developed proprietary integrated inventory and supply-chain management systems with automated reporting.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Client Operations Manager
Fliway
Auckland, AUK
12.2016 - 05.2020
- Played critical part in multiple successive RFP / Tender processes with Fliway's largest customers.
- Oversaw management of largest customer portfolios (NZD20M)
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Analyzed and reported on key performance metrics to senior management.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and implemented strategies to maximize customer satisfaction.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reported issues to higher management with great detail.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Project Manager
Supply Chain Solutions
Auckland, AUK
01.2014 - 12.2016
- Achieved project deadlines by coordinating with contractors to manage performance across IT Development, New Business Implementation.
- Developed and initiated projects, managed costs, and monitored performance.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Met project deadlines without sacrificing build quality or workplace safety.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Negotiated and managed third-party contracts related to project deliverables.
- Analyzed project performance data to identify areas of improvement.
Regulatory Compliance Manager
Supply Chain Solutions
Auckland, AUK
01.2014 - 12.2016
- Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
- Maintained effective working relationships with regulatory authorities, suppliers and customers.
- Conducted quarterly audits of environmental management compliance.
- Verified consistency in quality planning, quality control, quality insurance and quality improvement.
- Evaluated customer complaints, processes and all other aspects of operations to assess compliance.
- Audited food safety practices to evaluate performance and deliver effectiveness of preventive controls.
- Monitored key food safety KPIs and prepared evaluations, assessments and reports.
- Formulated detailed recommendations based on audit findings to support annual planning and definition of goals.
- Managed company participation in food safety audits, and reviews by third parties, customers and regulatory agencies.
- Consulted with clients on best practices and served as project manager for all process improvements and regulatory initiatives.
- Publicized health and safety program requirements and mentored employees on critical nature of compliance.
- Advised division leaders of regulatory risks in business processed and provided recommendations for improvement.
- Reviewed documents, files, transcripts and other records to assess compliance and potential risk.
Warehouse Manager
Supply Chain Solutions
Auckland, AUK
01.2010 - 12.2013
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Integrated warehouse operations with existing and new business processes.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Reviewed established business practices and improved processes to reduce expenses.
Education
Certificate in Freight & Logistics - Warehousing Operations And Maintenance Technology
MIT
Auckland 01.2012 - 12.2012
BBA - Commercial Law, Economics
Auckland University of Technology
Auckland 01.2006 - 12.2008
Certificate in Business Administration - Business Administratin
BPIE
Auckland 01.2005 - 12.2005
Skills
Financial data interpretation
Negotiation
Business planning
Onboarding and training
Contract Management
Strategic planning
Operations management
Project Management
Staff Management
Accomplishments
- From 2020 to 2022 I managed the set-up of three warehousing & distribution (3PL) facilities (over 18,000sqm of warehousing space) across the North and South Islands.
- By 2023 I had trained and mentored three key staff into senior operational roles (Supply Chain Manager, Warehouse Manager and Inventory Controller).
- During 2020 I played a critical role in developing the Inventory Tracking & Demand Planning solution which integrated with multiple logistics and distribution providers. This was used by the NZ Government (Ministry of Health & District Health Boards) to coordinate, report on, and manage the domestic supply and distribution of C-19 vaccine and PPE.
- In 2021 I worked on development of a dedicated coordinated rapid response (inventory) solution and team, which supported Emergency Management / FENZ logistics teams to ensure equipment was made available to ship to domestic and international emergency events within 6 hours (24/7/365).
- In 2022 I had built a bespoke Warehouse Management System to manage inbound and outbound cross-dock shipments for large international apparel brands distributor.
- From 2021 I had recruited, trained and developed over 50 staff into various warehousing operational roles servicing 20+ clients.
Software
ERP / Accounting Systems (multiple)
Warehouse / Inventory Management Systems
Web Page Development
Adobe Creative Suite (Photoshop etc)
Microsoft Visio
Microsoft Project
Microsoft Power BI
Timeline
Business Operations Manager
Zalense Optimise
05.2020 - Current
Client Operations Manager
Fliway
12.2016 - 05.2020
Project Manager
Supply Chain Solutions
01.2014 - 12.2016
Regulatory Compliance Manager
Supply Chain Solutions
01.2014 - 12.2016
Certificate in Freight & Logistics - Warehousing Operations And Maintenance Technology
MIT
01.2012 - 12.2012
Warehouse Manager
Supply Chain Solutions
01.2010 - 12.2013
BBA - Commercial Law, Economics
Auckland University of Technology
01.2006 - 12.2008
Certificate in Business Administration - Business Administratin
BPIE
01.2005 - 12.2005