Mike Van Der Kaag
Hospitality
Gore,Chatton
Summary
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
1
1
Certification
1
1
Certificate
Work History
Team Member - Night Filler
The Warehouse Group
01.2017 - 12.2018
- The Warehouse Working as nightfall, Responsible for filling Health and Beauty products and also restocking Food Products,setting up displays.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
Male Nanny
Kelly And Gave Harland
01.2016 - 12.2017
- Farm Care looking after the house and property
- Responsible for cleaning of house, Gardening, looking after 2 children when required Also any other duties as required by the family.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
A4 Paint and Plastering
01.2011
- Managed and organized painting and plastering labour teams
- General earthquake re-mediation work / labouring
- Achievement
- Promoted to Supervisor position within three months
Assistant Warehouse Person
Harvey Norman
01.2017 - 01.2018
- I loaded and unloaded Trucks
- Looking after Customers as we had stock on Hand
- I did all the out of town Deliveries in the Otago region
- I was involved in Monthly Stock-takes as well
- Later I was given the Title as the Small Manger
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Using a custom built Forklift
- Maintained energy and enthusiasm in fast-paced environment.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained excellent attendance record, consistently arriving to work on time.
Assistant Manager
Brew Worx and Beyond
01.2013 - 01.2016
- I am responsible for the day to day running of the shop which include Opening and closing procedures, Stocktaking, cleaning and cash handling
Assistant Manager
Betty’s Liquor Store
01.2012 - 01.2013
- Responsible for maintaining daily customer service to high standards
- Responsible for weekly and monthly sales, labour hours and profit reporting
- Ensured good constant shelf stock levels and ordering stock as required
- Maintained and updated the staff weekly work roster
- Achievement
- Gained knowledge of “Advanced Retail” sales software
Assistant Manager
Bettys Liquor Store
01.2009 - 01.2010
- Chief Fire Warden for Frankton Shopping Village
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Café Supervisor
Skyline Restaurant and Gondola
01.2000 - 01.2009
- With a turnover of greater than one million dollars per annum
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
- Resolved problems, improved operations and provided exceptional service.
Education
No Degree - Aviation And Travel And Tourism
Skyline Gondola Queenstown
Queenstown, NZ09.2006
Skills
- Twelve years experience with supervisory and assistant manager hospitality roles Able
- To take a complex system, and mould it into smaller, more easily understood units
- Proven experience with direct customers relations
- Extensive successful interactions in multicultural environments
- Able to take a leadership role when necessary
- Safety Understanding
- Money Handling
- Stocking and Replenishing
- Attention to Detail
- Facility Cleaning
- Quality Standards
- Coordinate Events
- Hospitality and Accommodation
Certification
Red Cross First Aid Certificate (current)
Red Cross Pre-Hospital Emergency Care Level 3 (current)
Accident Investigation and Analysis Certificate
New Zealand Drivers License Classes 2, 3, 4
Bar and Beverage Skills Course
Food and Beverage Service Level 2
General Managers Certificate (current)
Licence Controller Qualification
On-The-Job-Trainer Course
Affiliations
Managed day-to-day operations of the busy café
Cared for up to one thousand guests per day
Developed and wrote training manuals for all café management and staff operations
Occupational Safety and Health Committee member
Organized in-house barista competition
Member of the Skyline Staff Social Committee
Languages
Dutch
Elementary
Timeline
Team Member - Night Filler
The Warehouse Group
01.2017 - 12.2018
Assistant Warehouse Person
Harvey Norman
01.2017 - 01.2018
Male Nanny
Kelly And Gave Harland
01.2016 - 12.2017
Assistant Manager
Brew Worx and Beyond
01.2013 - 01.2016
Assistant Manager
Betty’s Liquor Store
01.2012 - 01.2013
A4 Paint and Plastering
01.2011
Assistant Manager
Bettys Liquor Store
01.2009 - 01.2010
Café Supervisor
Skyline Restaurant and Gondola
01.2000 - 01.2009
No Degree - Aviation And Travel And Tourism
Skyline Gondola Queenstown
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