Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Enjoying Family/Friends
Timeline
Mike Van Der Kaag

Mike Van Der Kaag

Hospitality
Invercargill ,Southland/Winton

Summary

Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Veteran Food Service Manager successful at improving operations through efficiency updates, cost control strategies and profit management optimization. Excellent communication, planning and conflict resolutions skills.

Overview

24
24
years of professional experience
4
4
Certification

Work History

Home Carer

Family
Southland.NZ
12.2018 - Current
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Carried out day-day-day duties accurately and efficiently.
  • Day to Day home responsibilities.

Team Member - Night Filler

The Warehouse Group
Queenstown
01.2017 - 12.2018
  • The Warehouse Working as nightfall, Responsible for filling Health and Beauty products and also restocking Food Products,setting up displays.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Worked different stations to provide optimal coverage and meet production goals
  • Contributed to team success by completing jobs quickly and accurately
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles
  • Developed strong customer service and product knowledge skills to enhance individual and team performance
  • Observed packing operations to verify conformance to specifications

Assistant Warehouse Person

Harvey Norman
Queenstown, Otago
01.2017 - 01.2018
  • Loaded and unloaded Trucks
  • Looking after Customers Orders
  • Delivering customers orders in Southland / Otago region Completing Monthly Stock-takes
  • Promoted to Small Goods Manger
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Using custom built Forklift
  • Maintained energy and enthusiasm in fast-paced environment.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Ran errands and provided general office support in a professional environment
  • Resolved problems, improved operations and provided exceptional service
  • Delivered services to customer locations within specific timeframes
  • Successfully operated heavy equipment such as forklifts
  • Demonstrated creativity and resourcefulness through the development of innovative solutions
  • Checked packages and merchandise for damage and notified vendors.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

Male Nanny

Kelly And Gave Harland
Winton, STL
01.2016 - 12.2017
  • Farm Care looking after house and property
  • Responsible for cleaning of house, Gardening, looking after 2 children when required Also any other duties as required by family.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Assistant Manager

Brew Worx and Beyond
Queenstown, OTA
01.2013 - 01.2016
  • I am responsible for the day to day running of the shop which include Opening and closing procedures, Stocktaking, cleaning and cash handling
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Assistant Manager

Betty’s Liquor Store
Queenstown, Otago
01.2012 - 01.2013
  • Responsible for maintaining daily customer service to high standards
  • Responsible for weekly and monthly sales, labour hours and profit reporting
  • Ensured good constant shelf stock levels and ordering stock as required
  • Maintained and updated the staff weekly work roster
  • Achievement
  • Gained knowledge of “Advanced Retail” sales software
  • Created employee schedules to align coverage with forecasted demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Prep Manager

A4 Paint and Plastering
01.2011 - 01.2012
  • Managed and organized painting and plastering labour teams
  • General earthquake re-mediation work / laboring
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Achievement
  • Promoted to Supervisor position within three months

Assistant Manager

Bettys Liquor Store
Queenstown/Frankton
01.2009 - 01.2010
  • Chief Fire Warden for Frankton Shopping Village
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Café Supervisor

Skyline Restaurant and Gondola
Queenstown, Otago
01.2000 - 01.2009
  • With a turnover of greater than one million dollars per annum
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Served customers and followed outlined steps of service.
  • Resolved problems, improved operations and provided exceptional service.
  • Resolved and investigated complaints regarding service and food quality to prevent loss of business.
  • Assessed staffing needs and recruited new staff using newspaper advertisements, job fairs and social media.
  • Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
  • Motivated 20-member team to execute exceptional level of service, leading to 90% increase in repeat customers.

Education

No Degree - Aviation And Travel And Tourism

Skyline Gondola Queenstown, Queenstown, NZ
  • Professional development completed in Aviation & Travel Lvl 2
  • Professional development completed in Aviation & Travel Lvl 3

No Degree - Driving

Drive Tech, Advanced Driving
04.2001 -

Skills

Twelve years experience with supervisory and assistant manager hospitality roles Ableundefined

Certification

St Johns First Aide Level 1,2 Accident Investigation and Analysis Certificate New Zealand Drivers License Classes 2, 3, 4 Bar and Beverage Skills Course Food and Beverage Service Level 2 General Managers Certificate (current) Licence Controller Qualification On-The-Job-Trainer Course

Affiliations

Managed day-to-day operations of the busy café Cared for up to one thousand guests per day Developed and wrote training manuals for all café management and staff operations Occupational Safety and Health Committee member Organized in-house barista competition Member of the Skyline Staff Social Committee

Enjoying Family/Friends

I love to spend time with my god Daughters kids and Her ex Partners kids.

Time with family is so important aswell as making an income.

Timeline

Home Carer - Family
12.2018 - Current
Team Member - Night Filler - The Warehouse Group
01.2017 - 12.2018
Assistant Warehouse Person - Harvey Norman
01.2017 - 01.2018
Male Nanny - Kelly And Gave Harland
01.2016 - 12.2017
Assistant Manager - Brew Worx and Beyond
01.2013 - 01.2016
Assistant Manager - Betty’s Liquor Store
01.2012 - 01.2013
Prep Manager - A4 Paint and Plastering
01.2011 - 01.2012
Assistant Manager - Bettys Liquor Store
01.2009 - 01.2010
Drive Tech - No Degree, Driving
04.2001 -
Café Supervisor - Skyline Restaurant and Gondola
01.2000 - 01.2009
Skyline Gondola Queenstown - No Degree, Aviation And Travel And Tourism

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Mike Van Der KaagHospitality