Mikeala Anaua
Auckland,AUK
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Representative & Administrator.
Stl Linehaul Ltd
Favona , Auckland
03.2019 - 10.2023
- Prevented key account losses by researching discrepancies and correcting problems.
- Developed strong relationships with customers by providing personalized assistance and support.
- Updated databases with new and modified customer data.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered inbound calls, chats and emails to facilitate customer service.
- Took special orders in person and over telephone, generating additional revenue every month.
- Answered customer inquiries via phone, email, and chat.
- Conducted regular follow-up calls with customers after resolving their issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Interviewed job applicants to obtain and verify information for screening and evaluation.
- Supported recruitment with resume screening, interview scheduling and candidate job offers.
- Conducted candidate interviews to gain additional insight into professional background and skill set.
McDonald's Shift Manager
McDonald's
Clendon, Auckland
04.2018 - 08.2022
- Planned and developed new operation processes to innovate and stay competitive.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Reviewed security footage regularly for suspicious activities or theft attempts.
- Provided coaching and guidance to team members when necessary to improve performance.
- Helped employees accomplish tasks during peak periods.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Resolved conflicts between staff members in a professional manner.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Taught staff upselling techniques to meet revenue targets.
Education
Bachelor of Health Science in Paramedicine - Paramedicine
Auckland University
ManukauSkills
- Data entry
- Customer service
- Conflict resolution
- Team collaboration
- Time management
- Creative problem solving
- Customer relations
- Punctuality and reliability
- Prioritization
- Assertiveness
- Decision-making
- First aid administration
- Shipping and logistics
- Complaint handling
Timeline
Customer Service Representative & Administrator.
Stl Linehaul Ltd
03.2019 - 10.2023
McDonald's Shift Manager
McDonald's
04.2018 - 08.2022
Bachelor of Health Science in Paramedicine - Paramedicine
Auckland University