Mikyla McBride Maaka
Putaruru,WKO
Summary
Motivated and versatile professional with over 12 years of experience across customer service, hospitality management, and motor home manufacturing. Proven ability to lead teams, implement operational improvements, and deliver high-quality service.
Overview
12
12
years of professional experience
Work History
Motorhome Builder
Traillite Pukekohe
05.2023 - Current
- Built motorhome furniture to meet world-class standards.
- Conducted quality control checks on completed units.
- Maintained clean, organized job site to ensure safety compliance.
- Trained new workers on building techniques and safety protocols using hands-on instruction.
Front of house Assistant
Marine Café Coomera
11.2022 - 03.2023
- Welcomed customers and ensured a friendly dining atmosphere.
- Maintained cleanliness and organization of front-of-house areas.
- Coordinated with kitchen staff to relay orders accurately.
- Supported team members during busy shifts, enhancing workflow efficiency.
Factory Hand
Nerang Park Poultry AU
08.2022 - 11.2022
- Operated machinery for poultry processing and packaging tasks.
- Maintained cleanliness and sanitation of work areas and equipment.
- Followed safety protocols to ensure a safe working environment.
- Collaborated with team members to meet production schedules.
- Monitored product quality during processing stages for consistency.
- Executed proper handling techniques for raw poultry products.
Café Manager
Melba Lunn Ave
08.2021 - 08.2022
- Managed daily operations of busy cafe, ensuring smooth workflow and service quality.
- Trained and supervised staff to deliver exceptional customer service experiences.
- Developed and implemented new menu items based on seasonal ingredients and customer feedback.
- Oversaw inventory management, including ordering, receiving, and organizing supplies efficiently.
- Created staff schedules to optimize coverage during peak business hours and events.
Cafe Manager FOH
Melba Manukau, Auckland
Auckland
01.2019 - 08.2021
- Trained and supervised staff on customer service and food preparation.
- Developed schedules to optimize employee productivity and service efficiency.
- Implemented inventory control systems to manage stock levels effectively.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
- Managed daily operations, ensuring smooth cafe functionality.
Internship Student
Walt Disney World Orlando, Florida
Orlando, Florida
01.2018 - 01.2018
- Ability to make each guest's experience a unique experience.
- Internship
- Supported team in executing daily operational tasks efficiently.
- Worked well in team environment as well as independently.
- Shadowed staff and learned advanced work.
Customer Service
Subway Tirau
Tirau
01.2014 - 01.2018
- Prepared fresh ingredients and assembled sandwiches according to customer specifications.
- Maintained cleanliness and organization of workstations and food preparation areas.
- Provided excellent customer service by greeting and assisting patrons during their visits.
- Operated cash register, processing transactions accurately and efficiently.
- Collaborated with team members to ensure timely service during peak hours.
- Followed food safety guidelines to ensure proper handling and storage of ingredients.
Education
New Zealand Certificate - Tourism, Travel & Airline Industry Level 4
New Zealand School of Tourism
Rotorua, NZ11-2018
National Certificate of Education Achievement - Level 3
John Paul College Rotorua
Rotorua01.2015
Skills
- Furniture assembly
- Quality control
- Customer service
- Attention to detail
- Problem solving
- Time management
- Communication skills
- Team collaboration
- Workflow optimization
Education and Qualifications
- Currently completing level 3 coach building apprenticeship
- Licence Controller Qualification
- Approved Managers Liquor Licence
References
Andy Irvine
Training Advisor, Traillite Pukekohe
0276887126
andyi@traillite.co.nz
Kimani Conner
Supervisor, Traillite Pukekohe
021738058
Kimani@traillite.co.nz
Additional References available on request
Timeline
Motorhome Builder
Traillite Pukekohe
05.2023 - Current
Front of house Assistant
Marine Café Coomera
11.2022 - 03.2023
Factory Hand
Nerang Park Poultry AU
08.2022 - 11.2022
Café Manager
Melba Lunn Ave
08.2021 - 08.2022
Cafe Manager FOH
Melba Manukau, Auckland
01.2019 - 08.2021
Internship Student
Walt Disney World Orlando, Florida
01.2018 - 01.2018
Customer Service
Subway Tirau
01.2014 - 01.2018
New Zealand Certificate - Tourism, Travel & Airline Industry Level 4
New Zealand School of Tourism
National Certificate of Education Achievement - Level 3
John Paul College Rotorua