Summary
Overview
Work History
Education
Certification
Timeline
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Mila Rose

Summary

Dedicated and hardworking hospitality enthusiast with a passion for delivering exceptional guest experiences. Thrives in fast-paced environments and embraces the dynamic nature of the hospitality industry. Known for reliability and strong work ethic. Excels at providing attentive and personalized service to ensure guests feel valued and welcomed. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining a clean and organized workspace. A dependable team player committed to exceeding expectations in every aspect of the role.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Bartender

Dunedin Social Club
07.2024 - Current
  • Served high customer volumes during peak hours of 12:00 am to 3:00 am.
  • Served a variety of house and classic cocktails
  • Improved speed of service by mastering multitasking skills during high-volume periods without sacrificing quality or presentation.
  • Efficiently opened and closed the bar according to established procedures, ensuring preparedness for each shift
  • Used knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Upheld host responsibility by managing intoxication levels


Kitchen Assistant

Te Rangi College - University of Otago
02.2024 - 12.2024
  • Assisted chefs in food preparation tasks, resulting in timely meal service.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Stocked and rotated food items according to expiration dates.
  • Followed food safety practices and sanitation guidelines.
  • Unloaded food deliveries and stored items in proper locations for easy access.

Kitchen Assistant

Arana College - University of Otago
05.2022 - 10.2023
  • Maintained cleanliness and organization of kitchen stations and storage areas.
  • Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
  • Kept dishware, glasses and utensils ready for residents by quickly scraping, washing and restacking items.

FOH Team Member

Australian Bar & Grill
11.2022 - 02.2023
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.

House Keeper/Laundry Assistant

Greymouth Seaside Top
11.2019 - 07.2021
  • Responsible for the servicing and cleaning of motels, studios, cabins, holiday apartments, and general customer inquiries.
  • Pressed and ironed clean sheets and linens.
  • Assisted in laundry and yard work.

Front of House Team Member

Alice May Restaurant & Bar, Franz Josef
01.2021 - 01.2021
  • Welcomed and seated customers, took food and beverage requests, ensured customers' orders were correct and they were happy with their meals.
  • Assisted kitchen staff with orders and preparation.
  • Investigated and resolved complaints regarding food quality, service, or accommodation
  • Assisted bar staff with drink preparation
  • Cleaning of restaurant and bar area to a high standard re-stocking of bar and kitchen.

Education

Bachelor of Science - Human Nutrition

Otago University
12-2025

Certification

  • Food Safety - New Zealand School of Food and Wine
  • Host Responsibility

Timeline

Bartender

Dunedin Social Club
07.2024 - Current

Kitchen Assistant

Te Rangi College - University of Otago
02.2024 - 12.2024

FOH Team Member

Australian Bar & Grill
11.2022 - 02.2023

Kitchen Assistant

Arana College - University of Otago
05.2022 - 10.2023

Front of House Team Member

Alice May Restaurant & Bar, Franz Josef
01.2021 - 01.2021

House Keeper/Laundry Assistant

Greymouth Seaside Top
11.2019 - 07.2021

Bachelor of Science - Human Nutrition

Otago University

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Mila Rose