MILAN BHATIA
Johnsonville,WGN
Summary
Self-motivated person who brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
11
11
years of professional experience
Work History
Recovery Assistant
Accident Compensation Corporation,ACC
04.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Determined needed and relevant interventions based on each client's current needs
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Supported client's emotional well-being, addressing concerns related to recovery process and offering empathetic encouragement.
Customer Service Officer
IRD
08.2023 - 03.2024
- Helped large volume of clients every day with positive attitude and focus on customer satisfaction.
- Responded to client calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Addressed client complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Participated in team meetings and training sessions to stay informed about services updates and changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Senior Chef
Astoria
05.2022 - 08.2023
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
- Implemented successful cross-marketing strategies such as food and wine pairings.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Placed orders to restock items before supplies ran out.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Handled and stored food to eliminate illness and prevent cross-contamination.
Senior Sous Chef
Concord
02.2022 - 05.2022
- Collaborated with vendors and suppliers to obtain quality recipe ingredients while adhering to company budgets.
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Aligned seasonal promotions with ingredient availability to maximize profits.
- Maintained well-organized mise en place to keep work consistent.
- Coordinated employee schedules and developed staff teams to boost productivity.
- Interacted with guests to obtain feedback on product quality and service levels.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
Head Chef
Loretta
12.2019 - 02.2022
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Collaborated with vendors to source desired recipe ingredients while maintaining tight cost controls.
- Arranged for kitchen equipment maintenance and repair when needed.
- Verified compliance in preparation of menu items and customer special requests.
- Produced revolutionary menu offerings to put establishments on local, regional and national map.
- Generated employee schedules, work assignments and determined appropriate compensation rates.
- Mentored kitchen staff to prepare each for demanding roles.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Hired, managed and trained kitchen staff.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
Sous chef
Loretta
07.2014 - 12.2019
- Promoted from Grill chef to Sous Chef after 10 months
- Responsible for managing, training and leading BOH (back of house) team
- Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues
- Managing a team of 10 kitchen employees and ensuring an efficiently running operation during dining hours
- Stock management responsibilities, including the use of par/prep levels, order par guides and effective waste management
- Maintaining exceptionally high levels of food hygiene and H&S, consistently gaining excellent star ratings from the city council
- Making sure all house kitchen and company policies are monitored, maintained and implemented
- Consulted with the head chef and general manager on how to improve performance
- Responsible for all ordering and inventory
- Planned and directed high-volume food preparation in fast-paced environment
- Acted as head chef when required to maintain continuity of service and quality.
Education
Diploma - Hospitality Operations Supervision
Wellington Institute of Technology
Wellington, WGN2013
Diploma - Food Preparation and Culinary Arts
Wellington Institute of Technology
Wellington, WGN2012
LONDON - Culinary Arts - Hospitality Administration And Management
Wellington Institute of Technology
Wellington, WGN2011
Skills
- Detailed documentation management
- Administrative Duties
- Staff Recruiting and Hiring
- Stakeholder engagement
- Multicultural competence
- Staff Supervision and Coordination
- Performance Monitoring
- Microsoft Office
- Effective Written and Verbal Communication
- Inbound and Outbound Calling
- Training and Development
- Issue and Complaint Resolution
- Information Protection
Reference's
Available on request.
Timeline
Recovery Assistant
Accident Compensation Corporation,ACC
04.2024 - Current
Customer Service Officer
IRD
08.2023 - 03.2024
Senior Chef
Astoria
05.2022 - 08.2023
Senior Sous Chef
Concord
02.2022 - 05.2022
Head Chef
Loretta
12.2019 - 02.2022
Sous chef
Loretta
07.2014 - 12.2019
Diploma - Hospitality Operations Supervision
Wellington Institute of Technology
Diploma - Food Preparation and Culinary Arts
Wellington Institute of Technology
LONDON - Culinary Arts - Hospitality Administration And Management
Wellington Institute of Technology
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