Milan Thapa
Queenstown
Summary
Highly organised and innovative employee with several years of experience in New Zealand industries. Hardworking Professional passionate about customer service and delivering superior products in a timely manner. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Cleaner
Luxe Stay Management Limited
Queenstown
03.2024 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
Sales Assistant
Briscoes Group
Queenstown, OTA
01.2024 - 03.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Retail Assistant ( Delicates / Grocery )
Pak N Save
Queenstown
05.2023 - 01.2024
- Assisted customers with prompt and polite support in-person and via telephone
- Replenished sales floor merchandise and organised shelves, racks, and bins for optimal appearance
- Greeted customers, helped locate merchandise, and suggested suitable options
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
- Worked closely with shift manager to solve problems and handle customer concerns
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas
- Cleaned and sanitised dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
Contract Supervisor ( Housekeeping)
Queenstown Cleaners
Queenstown
08.2021 - 04.2023
- Evaluated employee performance and developed improvement plans
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Managed laundry sorting, washing, drying, and ironing
- Increased employee performance through effective supervision and training
- Trained and mentored all new personnel to maximise quality of service and performance
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement
- Collaborated with management to develop long-term strategies for housekeeping and public areas
Dairy Farm Assistant
COSSCO Limited
Winton, Invercargill
06.2020 - 08.2021
- Reported broken or damaged equipment to supervisor for repair or replacement
- Rotated animals between grazing areas to provide enough access to food
- Maintained condition of stock horses used to herd cattle
- Repaired farm equipment, completing both emergency, and preventive maintenance quickly and accurately
- Promoted animal safety and health by providing proper nutrition, housing and medical care
- Performed regular maintenance to keep farm equipment in safe working order.
Supermarket Assistant
New World
Queenstown
08.2019 - 06.2020
- Assisted customers by finding items quickly to boost store satisfaction rates
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases
- Inspected floor displays, noted missing items, and immediately replenished merchandise
- Operated cash register to accurately process and record customer payments
- Stocked shelves and organised merchandise displays for easy retrieval
- Addressed customer complaints and concerns, providing mutually beneficial solutions
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
Education
Associate's Degree - Business Management -
Janapriya College
01.2015
High School Diploma - Business -
JyotiKunj High School
01.2012
Skills
- Team Player
- Highly Motivated
- Time Management
- Customer Service
- Detail Oriented
- Quality Improvement
- Health and Safety Compliance
- Safety and Cleanliness Standards
- POS Systems
Personal Information
Visa Status: Resident Visa
References
Available upon request
Timeline
Cleaner
Luxe Stay Management Limited
03.2024 - Current
Sales Assistant
Briscoes Group
01.2024 - 03.2024
Retail Assistant ( Delicates / Grocery )
Pak N Save
05.2023 - 01.2024
Contract Supervisor ( Housekeeping)
Queenstown Cleaners
08.2021 - 04.2023
Dairy Farm Assistant
COSSCO Limited
06.2020 - 08.2021
Supermarket Assistant
New World
08.2019 - 06.2020
Associate's Degree - Business Management -
Janapriya College
High School Diploma - Business -
JyotiKunj High School