Milano Fata
Auckland,AUK
Summary
Proven leader and effective Crew Trainer at McDonald's, adept in employee training and customer service. Excelled in creating a safe, efficient work environment, significantly enhancing team performance and service quality. Skilled in problem-solving and decision-making, demonstrating a commitment to continuous improvement and workplace safety. I am a successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Trainer
McDonald's
12.2021 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
Devanner
4TEN Devanning
07.2020 - 02.2021
- Managed safe disposal of packing materials, maintaining a clean and hazard-free workspace.
- Ensured timely reporting of any discrepancies or issues found during the devanning process to supervisors or management, allowing for prompt resolution and preventing delays.
- Reduced product damage through careful handling and adherence to warehouse policies.
- Streamlined receiving process, inspecting shipment documentation and ensuring accurate deliveries.
Education
Bachelor of Business - Sales And Marketing Education
Auckland University of Technology
Auckland, NZ2025
Bachelor of Business - International Business
Auckland University of Technology
Auckland, NZ2025
Skills
- Customer Service
- Employee Training
- Cash Handling
- Team Leadership
- Workplace Safety
- Active Listening
- Resilient
- Problem-Solving
Certification
Full License Driver
New Zealand Citizen
References
Work Reference: Malcolm Fata
(Business Owner)
4TEN Devanning Auckland
New Zealand
Phone: 022 101 4114
Character Reference: Josie Pate
(Family Friend)
Mangere Bridge
New Zealand
Phone: 021 275 2750
Timeline
Crew Trainer
McDonald's
12.2021 - Current
Devanner
4TEN Devanning
07.2020 - 02.2021
Bachelor of Business - Sales And Marketing Education
Auckland University of Technology
Bachelor of Business - International Business
Auckland University of Technology
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