MILBIN MATHEW
Auckland,Epsom
Summary
Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Mcdonalds
DUBAI, UAE
08.2010 - 02.2023
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented effective inventory control systems to reduce food spoilage and achieved monthly target of 0.65%
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Led and directed team members on effective methods, operations, and procedures.
- Oversaw food preparation and monitored safety protocols.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maximized quality assurance by completing frequent line checks.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
FOOD & BEVERAGE ASSISTANT
OBEROI
BANGALORE, INDIA
02.2010 - 08.2010
- Perform tasks as per instructions from immediate supervisor and as per duty schedule
- Directly involved in order taking and order placing process while dealing with Guest requests and orders, courteously, efficiently and promptly.
- Know all menus and ongoing promotions in outlet by heart and gives recommendations to guests upon request.
- Ensure proper appearance and grooming while on duty
- Answer Room Service telephones, if and when required
- Make himself / herself familiar with all relevant issues concerning Room Service
- Report cleanliness and maintenance issues to immediate supervisor
- Attend regular training session in line with departmental SOP’s i.e. guest care, product knowledge, grooming standards, telephone manners etc
- Flexible to work in other areas when required by immediate supervisor
- Familiar with company’s internal policies and safety procedures and carries out other related tasks entrusted Room Service Manager from time to time.
Catering Supervisor
ISRO
TRIVANDRUM, INDIA
07.2009 - 01.2010
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Monitored food inventory and supplies to prevent waste.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Controlled food costs and managed inventory.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Supervised food presentation and plating to enhance visual appeal.
- Maintained extensive calendar of events and attended necessary event meetings and conference calls.
- Directed food preparation and cooking activities to meet health and safety standards.
- Planned and executed promotions and special events in close collaboration with management.
Education
Graduate Diploma - Food & Beverage Production, Food & Beverage Service, House Keeping, Front Office Operations
ORIENTAL SCHOOL OF HOTEL MANAGEMENT
CALICUT2009
High School Diploma -
AL-ATHUMAN HIGHER SECONDARY SCHOOL
KAZHAKUTTOM2006
High School Diploma -
VSSC CENTRAL SCHOOL,
TRIVANDRUM2004
Skills
- Operations management
- Inventory control and record keeping
- Complaint Resolution
- P&L Responsibility
- Safe Food Handling Practices
- Operations and Procedural Knowledge
- Calendar and Scheduling Software
- Brand Standards Promotion
- Control Inventory Costs
- Labor and Food Cost Control
Certification
- Certified Restaurant Leadership Practice, from McDonald's Hamburger University.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Restaurant Manager
Mcdonalds
08.2010 - 02.2023
FOOD & BEVERAGE ASSISTANT
OBEROI
02.2010 - 08.2010
Catering Supervisor
ISRO
07.2009 - 01.2010
Graduate Diploma - Food & Beverage Production, Food & Beverage Service, House Keeping, Front Office Operations
ORIENTAL SCHOOL OF HOTEL MANAGEMENT
High School Diploma -
AL-ATHUMAN HIGHER SECONDARY SCHOOL
High School Diploma -
VSSC CENTRAL SCHOOL,
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