- Playing Sports
- Photography
MILBIN MATHEW
Bicultural Social Services Level 4
Auckland,AUK
Summary
Professional Sales and Customer Support Expert with proven track record of driving results and enhancing customer satisfaction. Adept at developing and implementing strategies to boost sales and streamline support processes. Strong focus on team collaboration, adaptability, and fostering results-driven environment. Expertise in CRM systems, negotiation, conflict resolution, and customer relationship management.
Overview
15
15
years of professional experience
1
1
Certification
3
3
Languages
Work History
Sales and Customer Support Manager
Novino Motors
04.2023 - 09.2024
- Enhanced customer satisfaction with personalized service and prompt resolution of issues.
- Ensured high levels of customer retention by building strong relationships and providing exceptional support.
- Participated in weekly meetings where key insights were shared among team members to continually refine our approach to selling strategies.
- Boosted sales performance by developing and implementing effective sales strategies.
- Contributed to team success by consistently achieving and surpassing individual sales targets.
Restaurant Manager
Mcdonalds
08.2010 - 02.2023
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented effective inventory control systems to reduce food spoilage and achieved monthly target of 0.65%
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Led and directed team members on effective methods, operations, and procedures.
- Oversaw food preparation and monitored safety protocols.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maximized quality assurance by completing frequent line checks.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
FOOD & BEVERAGE ASSISTANT
OBEROI
02.2010 - 08.2010
- Perform tasks as per instructions from immediate supervisor and as per duty schedule
- Directly involved in order taking and order placing process while dealing with Guest requests and orders, courteously, efficiently and promptly.
- Know all menus and ongoing promotions in outlet by heart and gives recommendations to guests upon request.
- Ensure proper appearance and grooming while on duty
- Answer Room Service telephones, if and when required
- Make himself / herself familiar with all relevant issues concerning Room Service
- Report cleanliness and maintenance issues to immediate supervisor
- Attend regular training session in line with departmental SOP’s i.e. guest care, product knowledge, grooming standards, telephone manners etc
- Flexible to work in other areas when required by immediate supervisor
- Familiar with company’s internal policies and safety procedures and carries out other related tasks entrusted Room Service Manager from time to time.
Catering Supervisor
ISRO
07.2009 - 01.2010
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Monitored food inventory and supplies to prevent waste.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Controlled food costs and managed inventory.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Supervised food presentation and plating to enhance visual appeal.
- Maintained extensive calendar of events and attended necessary event meetings and conference calls.
- Directed food preparation and cooking activities to meet health and safety standards.
- Planned and executed promotions and special events in close collaboration with management.
Education
Graduate Certificate - Bicultural Social Services Level 4
Te Wananga O Aotearoa
Mangere, AUK 04.2001 - 2009
High School Diploma -
AL-ATHUMAN HIGHER SECONDARY SCHOOL
High School Diploma -
VSSC CENTRAL SCHOOL,
Skills
Sales presentations
Certification
Certified Restaurant Leadership Practice, from McDonald's Hamburger University.
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Interests
Timeline
Sales and Customer Support Manager
Novino Motors
04.2023 - 09.2024
Restaurant Manager
Mcdonalds
08.2010 - 02.2023
FOOD & BEVERAGE ASSISTANT
OBEROI
02.2010 - 08.2010
Catering Supervisor
ISRO
07.2009 - 01.2010
Graduate Certificate - Bicultural Social Services Level 4
Te Wananga O Aotearoa
04.2001 - 2009
High School Diploma -
AL-ATHUMAN HIGHER SECONDARY SCHOOL
High School Diploma -
VSSC CENTRAL SCHOOL,
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