Milena Bossa

I am a motivated individual with experience in sales and customer service. Skilled in building customer relationships and understanding customer needs.

Over the past 20 years, I have honed my abilities in account management through my work where I consistently exceeded sales targets and fostered lasting relationships with clients.

Most recently with my role at NZME (New Zealand Media and Entertainment) I was part of a team of two and we managed the biggest revenue account for the company, responsible for real estate media targets in excess of $6 million p.a.

My responsibilities included Client Relationship Management where I maintained a portfolio of key clients, serving as their primary point of contact. I ensured their needs were met promptly and effectively, resulting in client retention. My responsibilities also included revenue growth through strategic account planning, I consistently increased revenue from existing clients.

Problem Solving, I was frequently praised for my ability to resolve issues amicably. This skill not only retained clients but also enhanced my reputation for outstanding customer service.

Collaboration, I worked closely with cross-functional teams, including marketing and product development, to ensure client expectations were met and to identify areas for service improvement.

English Language Courses 1999 - 2001

• English Course, Takapuna School Auckland

• Situational English Course, Northcote College Auckland

Airline Computer Training Courses 2002

• Amadeus, Resiber

Dangerous Goods Awareness 2007

• Aviation Dangerous Goods Awareness Certificate, Auckland International Airport

TRAINING ROLES 2008

• Training LANTAM Airlines procedures to new staff at Auckland International Airport

SECONDARY Cenaf College, Colombia

• High School Diploma - Graduated 29th November 1998