Miles Hartshorne
Christchurch,New Zealand
Summary
User-centric project leader with over 10 years of experience leading successful projects, I excel at optimizing productivity, service quality, and efficiency across diverse environments. I bring strong organizational skills, impeccable communication, and a relentless "can-do" attitude to every challenge.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Project Specialist
Health New Zealand
06.2023 - Current
- Co-led the successful delivery of the Health NZ application for ACC's largest AEP contract which involved robust vendor and inter-agency relationship management, ensuring smooth collaboration throughout the project lifecycle
- Developed a user-centric experience for the Health NZ application by collaborating with external consultants and internal stakeholders
- Developed reports that tracked project progress, identified potential risks, and informed key decision-making
- Documented and streamlined claim and injury management processes with a focus on employee overall experience
- Implemented a project management system to track deliverables, manage project documentation, and maintain project timelines.
Project Lead
Health New Zealand
06.2022 - 06.2023
- Led the redesign of the HR Knowledge Base, ensuring content met user needs and facilitated smooth information access for employees. This project resulted in a 25% increase in user experience.
- Managed the prioritization and movement of content updates within a team environment, ensuring timely completion.
- Developed and implemented editorial guidelines to ensure project deliverables adhered to client-specific compliance standards.
- Created engaging training materials to support internal teams in effectively utilizing project management tools.
Programme Lead
Health New Zealand
09.2021 - 05.2022
- Led the end-to-end delivery of a digital service for the Respiratory Fit Testing programme - reducing admin work by at least 90%
- Developed, reviewed and implemented policies and procedures
- Developed high-quality training materials using Articulate
- Led the development and design of Claim and Injury PowerBi Dashboard
- Successfully trained team members in using ServiceNow and Microsoft 365.
Project Facilitator
Health New Zealand
02.2014 - 10.2018
- Managed the cross-functional coordination of the HR digital platform project, ensuring its successful completion.
- Developed and facilitated training workshops for internal teams on project management tools or communication protocols, ensuring effective knowledge transfer.
- Spearheaded the upgrade of the knowledge base, ensuring efficient information access and adherence to client-specific compliance standards.
- Maintained project budgets, tracked risks, and communicated project progress to stakeholders, ensuring transparency and adherence to deadlines.
- Selected and implemented a Client Management System (CMS) for the HPV Regional Vaccination Programme, ensuring project deliverables met compliance requirements and facilitated content management.
Education
BS in BUSINESS ADMINISTRATION -
University of Nueva Caceres
Skills
- Communication
- Relationship building
- Conceptual thinking
- Problem solving
- Mentoring
- ServiceNow (Knowledge Base)
- SharePoint
- Figma
- Power BI
- Adobe Applications (InDesign, Photoshop, Acrobat Pro)
- MS Project, Jira, Monday
- Documentation Management
- Scope Definition
- Project Management
- Work Planning and Prioritization
Certification
- Prince 2 - Foundation
- Change Management –Foundation
- Business Process Modelling
- Figma for UX Design
- Foundations of UX Design
Timeline
Project Specialist
Health New Zealand
06.2023 - Current
Project Lead
Health New Zealand
06.2022 - 06.2023
Programme Lead
Health New Zealand
09.2021 - 05.2022
Project Facilitator
Health New Zealand
02.2014 - 10.2018
BS in BUSINESS ADMINISTRATION -
University of Nueva Caceres
Similar Profiles
Grace PatonGrace Paton
Project Coordinator at Health New ZealandProject Coordinator at Health New Zealand
Bency AlexanderBency Alexander
Registered Nurse, Emergency Department at Health New ZealandRegistered Nurse, Emergency Department at Health New Zealand
EBENA V BABUEBENA V BABU
Registered Nurse , Dialysis Nurse at Health new zealandRegistered Nurse , Dialysis Nurse at Health new zealand