Miles Hartshorne
Christchurch,New Zealand
Summary
User-centric project leader with over 10 years of experience leading successful projects, I excel at optimizing productivity, service quality, and efficiency across diverse environments. I bring strong organizational skills, impeccable communication, and a relentless "can-do" attitude to every challenge.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Project Specialist
Health New Zealand
Christchurch, New Zealand
06.2023 - Current
- Co-led the successful delivery of the Health NZ application for ACC's largest AEP contract which involved robust vendor and inter-agency relationship management, ensuring smooth collaboration throughout the project lifecycle
- Developed a user-centric experience for the Health NZ application by collaborating with external consultants and internal stakeholders
- Developed reports that tracked project progress, identified potential risks, and informed key decision-making
- Documented and streamlined claim and injury management processes with a focus on employee overall experience
- Implemented a project management system to track deliverables, manage project documentation, and maintain project timelines.
Project Lead
Health New Zealand
06.2022 - 06.2023
- Led the redesign of the HR Knowledge Base, ensuring content met user needs and facilitated smooth information access for employees. This project resulted in a 25% increase in user experience.
- Managed the prioritization and movement of content updates within a team environment, ensuring timely completion.
- Developed and implemented editorial guidelines to ensure project deliverables adhered to client-specific compliance standards.
- Created engaging training materials to support internal teams in effectively utilizing project management tools.
Programme Lead
Health New Zealand
09.2021 - 05.2022
- Led the end-to-end delivery of a digital service for the Respiratory Fit Testing programme - reducing admin work by at least 90%
- Developed, reviewed and implemented policies and procedures
- Developed high-quality training materials using Articulate
- Led the development and design of Claim and Injury PowerBi Dashboard
- Successfully trained team members in using ServiceNow and Microsoft 365.
Project Facilitator
Health New Zealand
02.2014 - 10.2018
- Managed the cross-functional coordination of the HR digital platform project, ensuring its successful completion.
- Developed and facilitated training workshops for internal teams on project management tools or communication protocols, ensuring effective knowledge transfer.
- Spearheaded the upgrade of the knowledge base, ensuring efficient information access and adherence to client-specific compliance standards.
- Maintained project budgets, tracked risks, and communicated project progress to stakeholders, ensuring transparency and adherence to deadlines.
- Selected and implemented a Client Management System (CMS) for the HPV Regional Vaccination Programme, ensuring project deliverables met compliance requirements and facilitated content management.
Education
BS in BUSINESS ADMINISTRATION -
University of Nueva Caceres
Skills
- Communication
- Relationship building
- Conceptual thinking
- Problem solving
- Mentoring
- ServiceNow (Knowledge Base)
- SharePoint
- Figma
- Power BI
- Adobe Applications (InDesign, Photoshop, Acrobat Pro)
- MS Project, Jira, Monday
- Documentation Management
- Scope Definition
- Project Management
- Work Planning and Prioritization
Certification
- Prince 2 - Foundation
- Change Management –Foundation
- Business Process Modelling
- Figma for UX Design
- Foundations of UX Design
Timeline
Project Specialist
Health New Zealand
06.2023 - Current
Project Lead
Health New Zealand
06.2022 - 06.2023
Programme Lead
Health New Zealand
09.2021 - 05.2022
Project Facilitator
Health New Zealand
02.2014 - 10.2018
BS in BUSINESS ADMINISTRATION -
University of Nueva Caceres