Milica Markovic
Belgrade,Serbia
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
17
17
years of professional experience
Work history
Sales Representative
K-PRO
Pullach, Germany
2025.01 - Current
- Fostered strong customer relationships through exceptional service.
- Enhanced brand visibility by participating in trade shows and conferences.
- Educated customers about product features and benefits, driving informed purchasing decisions.
- Expanded client base through targeted outreach initiatives.
- Regularly updated professional knowledge through workshops and seminars for enhanced performance.
- Identified potential leads, resulting in improved sales performance.
- Resolved customer concerns promptly to maintain satisfaction.
- Built lasting relationships with clients through customer service interactions.
- Adapted sales techniques to specific clients and promoted products based on individualised client needs.
- Completed customer searches to generate new leads.
- Coordinated with logistics team for timely product deliveries, ensuring customer satisfaction.
- Enhanced new business acquisition through strategic networking and lead generation.
Social media specialist
MXD Digital
Belgrade, Dubai, Serbia, UAE
2021.10 - 2023.01
- Monitored competitor activity on social networks to stay ahead in the industry.
- Conducted market research to tailor content according to audience preferences.
- Handled multiple social media accounts for enhanced online presence.
- Provided prompt customer service via direct messages, improved client relations dramatically.
- Collaborated with graphic design team for visually appealing posts that resonated with target audience.
- Executed campaigns within time and budget constraints to achieve excellent client satisfaction.
- Organised influencer partnerships, resulted in increased reach and visibility for the firm's products and services.
- Executed targeted social media advertising campaigns to reach specific audience segments.
First class flight attendant
Emirates Airlines
Dubai, UAE
2010.06 - 2020.06
- Provided high standard of customer service for enhanced flight experience.
- Ensured passenger safety by conducting pre-flight briefings and demonstrations.
- Sold duty-free goods during flights; created additional revenue streams for airline.
- Handled passenger queries and complaints with utmost patience and empathy.
- Collaborated effectively with ground staff for smooth transition from terminal to aircraft.
- Demonstrated proficiency in emergency procedures for passenger safety.
- Offered personalised attention to VIP guests whilst maintaining overall service quality.
- Assisted passengers with special needs to ensure comfortable journey.
- Managed in-flight emergencies with professionalism and calm demeanour.
- Trained new hires in flight attendant duties, contributed to team success.
- Prepared and submitted flight reports regarding issues or concerns to management.
- Ensured smooth running of the cabin, serving as a facilitator between cabin crew and cockpit.
- Followed company regulations and rules to promote a safe environment for travellers and employees.
- Facilitated open on-board communication, delivering regular announcements on behalf of the captain to update passengers on schedule changes.
Office administrative assistant
Officina
Belgrade, Serbia
2009.06 - 2009.12
- Managed invoicing tasks smoothly, ensuring accurate financial records were maintained.
- Handled incoming calls professionally whilst providing helpful assistance to callers.
- Compiled relevant information for presentations, helping portray data effectively.
- Provided comprehensive administrative support during company events and meetings.
- Kept and maintained accurate filing system for preservation of office information.
- Received, sorted and distributed incoming mail.
Education
Bachelor of Arts - Italian Language and Literature
Faculty of Philology, University of Belgrade
BelgradeSkills
- Customer Service
- Multitasking
- Content creation
- Complaint management
- Clear communication
- Active listening
Languages
English
Italian
Languages
6,6
Affiliations
- Volunteering in humanitarian organisation supporting education of Roma children
References
References available upon request.
Timeline
Sales Representative
K-PRO
2025.01 - Current
Social media specialist
MXD Digital
2021.10 - 2023.01
First class flight attendant
Emirates Airlines
2010.06 - 2020.06
Office administrative assistant
Officina
2009.06 - 2009.12
Bachelor of Arts - Italian Language and Literature
Faculty of Philology, University of Belgrade