Milica Tojaga
Wellington
Summary
Detail oriented and dependable administrative professional with a strong background in administration, stakeholder engagement, and continuous improvement. Known for a calm and collaborative approach, with a proven ability to streamline operations and support cross-functional teams. Experienced in public sector environments, bringing a proactive mindset, strong communication skills, and a commitment to delivering high-quality outcomes that align with organisational goals.
Overview
8
8
years of professional experience
Work History
Team Administrator
NZ Transport Agency Waka Kotahi
11.2021 - Current
- Coordinating a range of administrative processes from event management, calendar management and travel bookings
- Identifying and implementing process improvements to enhance team efficiency and support continuous improvement
- Maintaining a calm and solutions focused approach while managing competing priorities
- Supporting financial activities including invoice processing, expense reconciliation and providing guidance on financial processes
- Assisting with procurement activities, including the creating and management of a contracts register
Customer Support Administrator
Teaching Council of Aotearoa
06.2020 - 11.2021
- First point of contact for teachers and other education sector professionals requiring assistance
- Applied in-depth knowledge of the Registration Policy to ensure accurate advice was provided
- Escalated priority issues and customer complaints to appropriate teams
- Built and maintained strong relationships internal and external relationships within the education sector
- Delivered technical support to all callers, coordinating with the Service Desk team to resolve system related issues
Health Advisor
Homecare Medical
03.2020 - 06.2020
- Handling high volumes of incoming calls efficiently
- Providing accurate and up-to-date guidance to callers in accordance with Ministry of Health protocols
- Escalating complex queries to registered nursing staff
- Maintaining current knowledge of public health updates to ensure accurate information is delivered to callers
- Utilising a range of communication tools and database systems to document interactions and manage records
Domestic Travel Consultant
Orbit World Travel
07.2018 - 06.2020
- Efficiently managing complex flight changes in response to urgent traveller request
- Generating detailed reports for invoicing and identifying and resolving discrepancies
- Utilising Amadeus GDS daily to manage travel bookings
- Staying informed on evolving trends, regulations and offerings within the domestic travel sector
- Building trusted relationships with internal and external stakeholders through consistent communication
Receptionist
Novotel Wellington
08.2017 - 07.2018
- Creating a welcoming atmosphere for all guests and building rapport during their stay
- Maintaining current knowledge of hotel promotions and offers
- Facilitating cross department communication to deliver a seamless guest experience
- Coordinating advance payments for upcoming reservations and processing monthly invoices
- Responding to customer enquiries and serving as the central point of contact for all guest needs
Education
Professional Project Management
University of Canterbury
01-2025
Principals of Information Management
Open Polytechnic
01-2024
Project Coordination Skills
Project Plus
01-2023
Introduction To Business Analysis
Lumify
01-2022
New Zealand Diploma in Travel And Tourism
New Zealand School of Tourism
01-2016
Skills
- Process improvement
- High attention to detail and accuracy
- Emotional intelligence
- Time management
- Self-management
- Financial coordination
Timeline
Team Administrator
NZ Transport Agency Waka Kotahi
11.2021 - Current
Customer Support Administrator
Teaching Council of Aotearoa
06.2020 - 11.2021
Health Advisor
Homecare Medical
03.2020 - 06.2020
Domestic Travel Consultant
Orbit World Travel
07.2018 - 06.2020
Receptionist
Novotel Wellington
08.2017 - 07.2018
Professional Project Management
University of Canterbury
Principals of Information Management
Open Polytechnic
Project Coordination Skills
Project Plus
Introduction To Business Analysis
Lumify
New Zealand Diploma in Travel And Tourism
New Zealand School of Tourism
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