Experienced and customer-centric professional with 3 years of employment in customer service and hospitality. Excellent written and verbal communication skills essential for fostering positive customer interactions. Committed to delivering outstanding results and resolving issues promptly and effectively. Excited by the opportunities to stand up for our people and planet.
Brittains LLC Bar & Barista Course - 2021
Food & Beverage Unit Standards:
167 – ‘practice food safety in a food business under supervision.’
14425 – ‘prepare and serve hot and cold non-alcoholic beverages for a commercial hospitality establishment under supervision’.
17285 – ‘demonstrate knowledge of commercial espresso coffee equipment and prepare espresso beverages under supervision.’
I.T.S Bartenders ABC Course - 2021
Bartending Unit Standards:
21853 – ‘provide hospitality sales and service opportunities to customers.’
4645 – ‘demonstrate knowledge of maintaining a responsible drinking environment as a server in a licensed premise.’
14420 – ‘demonstrate knowledge of alcoholic and non-alcoholic beverages.’
- Operated industrial dishwashers as well as scrubbing by hand to clean dishes, plates, glasses, silverware, cooking utensils, and other heavy kitchen equipment.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
- Assisted in preparing salads and desserts when requested by chefs or supervisors.
- Provided excellent customer service by anticipating guest needs, responding promptly and knowledgeably to all requests.
- Maintained cleanliness of dining area, including tables, chairs, floors and counters.
- Processed payments at the end of each meal including cash, debit and credit transactions.
- Communicated with kitchen personnel regarding order accuracy, quality and timely delivery of meals to guests.
- Adhered to all company policies concerning alcohol service standards while serving alcoholic beverages.
- Organised takeout orders for dine-in or pick-up customers.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Sorted, labeled and distributed incoming materials as needed.
- Examined, counted and documented inventory levels.
- Prepared labels for test-kits and packaged them accordingly.
- This was a remote role, so I utilised my initiative whilst working independently.
- I was responsible for assisting to run an airbnb.
- This role included managing calendar availability and pricing, confirming bookings, contacting guests, and cleaning the property between turnovers.
- I served as point-of-contact for resolving guest complaints or special requests.
VOLUNTEER EXPERIENCE
• The Green Party of Aotearoa NZ - 2024
I have lent my time and skills to contribute to a successful Wellington City Council Candidate's campaign in the recent by-election. This included data entry using Nation Builder, phone calling using Call Hub, and liaising with other volunteers.
• Salvation Army Family Store - 2024
I volunteer here regularly. my duties include sorting through and assessing donated goods, pricing goods, and distributing stock on the shop floor. I am also responsible for assortment reduction according to a four-week-cycle to eliminate unprofitable items and maximise shelf and floor space.