Milla Johnstone
Wellington,WGN
Summary
I am a motivated and ambitious professional with a mature approach to tasks and responsibilities. I excel in both independent and collaborative settings, consistently achieving goals. I am committed to helping others and possess strong communication skills, complemented by a personable demeanour. Adept at enhancing customer satisfaction and streamlining operations, my tenure at New World as a Checkout Keyholder and Grocery Stocker showcased my cash handling prowess and leadership abilities. By resolving complaints with empathy and improving store efficiency, I significantly boosted client loyalty and operational smoothness, leveraging my strong communication skills and attention to detail.
Overview
7
7
years of professional experience
Work History
Checkout Keyholder
New World
03.2021 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Supervised self-checkouts and checkout staff.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
- Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
Grocery Stocker
New World
03.2020 - 03.2021
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Increased efficiency of backroom operations by organizing incoming shipments for easy access and distribution.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Blocked and faced products on displays and shelves in accordance with company policy.
Babysitter
Private
01.2018 - 01.2020
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Improved children's bedtime routines with consistent schedules and calming activities.
Education
Bachelor of Nursing -
Whitireia Polytec
Porirua, NZ11.2025
High School Diploma -
Tawa College
Wellington, NZ12.2022
Skills
Customer Service
Cash Handling
Leadership and Mentoring
Attention to detail
Strong Communication Skills
Sociable
Timeline
Checkout Keyholder
New World
03.2021 - Current
Grocery Stocker
New World
03.2020 - 03.2021
Babysitter
Private
01.2018 - 01.2020
Bachelor of Nursing -
Whitireia Polytec
High School Diploma -
Tawa College
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