Millie Chamberlain
Okere Falls,Rotorua
Summary
Motivated guide delivering positive experiences to guests of all ages. Customer service-driven and considered punctual, reliable employee.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Raft Guide
Rotorua Rafting
Okere Falls, Rotorua
09.2023 - Current
- Training with other Guides throughout the season
Photographer/Shuttle Driver
Rotorua Rafting
Okere Falls, Rotorua
08.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Drove the Manuel bus with trailer, competently and confidently
- Take rafting Photos in a variety of different lighting and landscapes
Zipline Guide
Rotorua Ziplines
Okere Falls, Rotorua
11.2022 - Current
- Performed daily safety and operational inspections of zipline equipment.
- Conducted pre-tour briefings for groups to ensure everyone was aware of all safety protocols.
- Communicated effectively with other guides, staff members, management, and customers.
- Provided detailed explanation of safety procedures to customers before each tour.
- Educated guests on local flora, fauna, geology, history, and culture during tours.
- Supervised large groups of up to 30 people at a time during tours.
- Maintained a safe environment by monitoring weather conditions and responding appropriately to any changes in the environment or customer behavior.
Outdoor Instructor
Adventure Southland
Invercargill , Southland
01.2020 - 10.2022
- Created a positive atmosphere conducive to learning by providing encouragement and support.
- Developed team building exercises designed to promote problem solving skills among participants.
- Organized and supervised recreational activities such as Bush, climbing, Abseiling, WW kayaking, Sea Kayaking, Caving and ABL.
- Researched various locations suitable for conducting outdoor activities according to specified criteria.
- Managed group dynamics by encouraging cooperation between members while promoting individual growth.
- Taught basic principles of navigation with maps and compasses.
- Planned itineraries for overnight camping trips to ensure optimal learning outcomes were achieved.
- Ensured that all participants followed safety guidelines during each activity session.
Education
Sustainabilty And Outdoor Education - Humanities
Ara Institute of Canterbury
Christchurch, NZ10-2020
Skills
- Time Management
- Organizational Skills
- Group Management
- First Aid skills (PHEC)
- Physical Fitness
- Teamwork and Collaboration
Affiliations
- White Water Kayaking
- Mountain Biking
Certification
- WWNZ River Rescue level 1
- PHEC (Pre Hospital Emergency care) course
- NZOIA Bush Leader
- NZIOA Kayak Leader
- Full Drivers Lincenses + Passenger Endorsment
References
References available upon request.
Timeline
Raft Guide
Rotorua Rafting
09.2023 - Current
Photographer/Shuttle Driver
Rotorua Rafting
08.2023 - Current
Zipline Guide
Rotorua Ziplines
11.2022 - Current
Outdoor Instructor
Adventure Southland
01.2020 - 10.2022
Sustainabilty And Outdoor Education - Humanities
Ara Institute of Canterbury