Millie Chote
Albany,AUK
Summary
Proven track record in enhancing client relationships and project management at Mico Plumbing, demonstrating exceptional problem-solving and account management skills. Excelled in cross-functional collaboration, achieving key performance indicators with a focus on customer satisfaction and efficient project quoting. Adaptability and strong communication underpin success in dynamic environments.
Overview
5
5
years of professional experience
Work History
Internal Key Account Manager
Mico Plumbing
03.2024 - Current
- Strengthened client relationships through regular communication and effective problemsolving.
- Extensive project quoting for ongoing client projects and projects up for tender.
- Achieved established KPI for company, branch team and individual performance through teamwork and focus on customers.
- Established a strong rapport with suppliers to ensure timely delivery of materials crucial for successful completion of ongoing projects.
- Managed multiple high-priority projects simultaneously while maintaining deadlines for quote delivery.
- Co-ordinating 4-5 big scale projects at a time from quoting stage, all the way to final delivery. Managing any order/product issues between suppliers, branch and clients.
Customer Service Representative
Mico Plumbing
08.2023 - 03.2024
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.`
- Exhibited high energy and professionalism when dealing with clients and staff.
Shift Supervisor
BP
07.2022 - 08.2023
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Trained new employees
- Assisted store manager with invoices and back office banking
Hair Salon Assistant
Tegan & Beau
06.2021 - 11.2022
- Answered telephone calls to provide information and schedule new appointments.
- Assisted hairdressers with removal of colour, removal of foils, hair washing and styling hair to maintain salon workflow efficiency.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Consistently received positive performance reviews from guests.
Checkout Operator
PAK'nSAVE
11.2019 - 06.2021
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift managers to solve problems and handle customer concerns.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked multiple shifts in the online department and helped there when needed.
Education
Level 2 NCEA -
Albany Senior High School
Albany, Auckland11.2022
Skills
- Client Relationship Building
- Account Management
- Project quoting
- Cross-Functional Collaboration
- Problem-Solving
- Written Communication
- Project Management Competence
- Quotation and Pricing Development
- Point of sale operation
- Adaptability and Flexibility
Timeline
Internal Key Account Manager
Mico Plumbing
03.2024 - Current
Customer Service Representative
Mico Plumbing
08.2023 - 03.2024
Shift Supervisor
BP
07.2022 - 08.2023
Hair Salon Assistant
Tegan & Beau
06.2021 - 11.2022
Checkout Operator
PAK'nSAVE
11.2019 - 06.2021
Level 2 NCEA -
Albany Senior High School
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