- Playing Sports - Im an age group representative Hockey player, i was captain of the PNGHS hockey team in 2024 and i was a member of the Manawatu U18 women's Hockey team that won silver medal at the national tournament I am apart of Feilding high school Hockey Club and apart of the NHC campaign
Millie Davis
Palmerston North,Manawatu
Summary
Proactive and customer-focused, I excelled at Mitre 10 Mega Palmerston North by enhancing shopping experiences and boosting repeat business. Demonstrated expertise in product knowledge and exceptional communication, I effectively resolved issues, ensuring customer loyalty. My contributions to team training and visual merchandising underscore my ability to engage customers and drive sales with both empathy and efficiency.
Offering exceptional interpersonal skills and quick learning ability, ready to adapt and excel in retail environment. Brings strong understanding of customer service principles and ability to manage transactions and maintain stock levels. Ready to use and develop communication and organizational skills in [Desired Position] role.
Developed strong customer service skills in fast-paced retail environment, providing efficient and friendly support to diverse clientele. Skilled in inventory management and handling transactions with accuracy and care. Seeking to leverage these transferable skills in new field, contributing to dynamic team and achieving organizational goals.
Overview
2
2
years of professional experience
Work History
Retail Worker
Mitre 10 Mega Palmerston North
10.2022 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Answered questions about store policies and addressed customer concerns.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
- Collaborated with team members to execute store promotions and sales events, driving revenue growth.
- Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Assisted customers with prompt and polite support in-person and via telephone.
- Answered incoming calls and emails to provide product information, features and benefits.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Performed cash, card, and check transactions to complete customer purchases.
Education
NZQA - High School
Palmerston North Girls High School
Palmerston North, NZ10-2024
Skills
- Customer service
- Patience and empathy
- Customer assistance
- Reliability and punctuality
- Store cleaning
- Cash handling accuracy
- Product knowledge expertise
- Product demonstrations
- Problem-solving
- Time management
- Workplace safety compliance
- Seasonal display setup
- Register operation
- Cash register operation
- Effective communication
- Customer engagement
- Item ticketing and pricing
- Ability to lift 40 pounds
- Product knowledge
- Safety and cleanliness standards
- Engaging with diverse customers
- Cash handling
- Flexible hours
Interests
Timeline
Retail Worker
Mitre 10 Mega Palmerston North
10.2022 - Current
NZQA - High School
Palmerston North Girls High School
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